Records Request Management (GovQA)

Patented predictive intake deflection automatically matches requester searches with “release-to-all” responses and FAQs for faster responses without any manual keyword prep work. Frictionless, dynamic intake forms collect all needed details (even with anonymous requests) and route seamlessly to the correct department for processing.

Clear fee communication builds trust and helps recover costs. Automatic estimate conversion creates fully itemized, accounting-aligned invoices and payments with an existing online fee processor or Granicus preferred vendor.

Deliver responses the way customers prefer while tracking and counting views and downloads with security features that prevent unauthorized, unknown, and expired link-sharing. Releasing records via the public portal can drastically reduce paper and other materials costs.

Duplicate requests are automatically identified so staff can work on them together for efficiency and response consistency. CC Responses deliver request communications and responsive packets to multiple requesters at the same time.

Streamline collaboration and prevent staff notification fatigue with precise assignment and escalation parameters. Request Nesting allows unlimited layers of delegation, collaboration, subrequests, or installments grouped under the original request.

Automatically extract, de-dupe, and search email records to simplify those “any-and-all” records requests. Securely stream, store, redact, transfer, and track video/audio records from inside GovQA with no limits in file size or type.