Overview
With OpenForms, organizations can build online forms and digitize workflows to modernize outdated processes and rapidly respond to resident requests. Staff can translate complex business logic into simple “wayfinding” or digital tools to help residents ensure they are eligible for services. Plus, teams are empowered with tools for creating custom solutions without tech skills or time-consuming customizations.
Outcomes
Today, people come to government websites looking for services or support. OpenForms helps governments transform paper and PDF forms, as well as over–the-counter requests, into online digital services anyone can use.
REDUCE SERVICE COSTS
Create online forms and workflows using drag-and-drop functionality that reduces costs and encourages self-service. OpenForms sends automatic status updates regularly through the submission process.
RAPIDLY RESPOND TO RESIDENTS
Simplify daily resident interactions with easy-to-access and easy-to-use online forms automatically routed to the correct people and departments, improving response times and customer service.
DIGITIZE WITH EASE
Empower staff to build custom workflows and forms without technical skills or time-consuming customizations. Measure and improve resident experience over time by visualizing their journey, identifying bottlenecks, and leveraging actionable insights.
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Functionality
Government services can be complicated. But that doesn’t mean customers can’t have a positive experience. OpenForms helps convert complex, multi-page forms and processes into simple, step-by-step online forms that adjust based on responses.
No need to wait for a developer. Using a drag-and-drop interface, non-technical subject matter experts can create highly functional online forms and digital services within minutes.
Give your residents the ability to pay for a ticket, register a pet, reserve a venue, report a problem, and more – all with the device of their choice. OpenForms also helps staff become more efficient by digitizing internal checklists, paperwork, and processes.
Workspaces help staff organize forms into categories that reflect how unique organizations work, easily putting vital staff resources in one place.
Streamline post-submission processes by dynamically generating official records and other documents. Documents can be automatically sent to the people that need them most.
Once a resident submits a form, OpenForms helps organizations set up multiple process stages with automatic or decision-based transitions to manage response workflows.
Meet high resident expectations by putting user experience front and center. Digital services created in OpenForms work across all browsers and devices, and are updated automatically with the latest best practices, ADA/WCAG compliance standards, and modern design trends.
Success stories
OpenForms is trusted by over 170 government agencies worldwide. Learn how OpenForms saves staff and residents time with online forms and workflows.
How Coos Bay, Oregon Used Technology to Reinvent the Way it Serves and Engages its Community
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How Hartford, CT Took Their City Hall Completely Digital
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How Kansas City, Kansas Digitally Transformed Live Court Processes to Save Time, Resources
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How the Moreton Bay Regional Council Created an Agile Digital Application Process
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Seamless Service: Managing the End-to-End Resident Journey
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Efficiency & Innovation: Give residents what they want, end-to-end online service fulfillment
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Merriam, KS, Improves Digital Experience with OpenCities and OpenForms
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