Forms & Workflow (OpenForms)

Most resident interactions with government happen at the local level. Whether requesting a pothole repair, starting a water service, or ordering a new trash bin, governments process thousands of resident requests every day. That’s why cities and counties trust Granicus Forms & Workflow (OpenForms) to effectively digitize request-related forms and workflows into easy-to-use online services.

Overview

With Granicus Forms & Workflow, organizations can build online forms and digitize workflows to modernize outdated processes and provide a digital government experience that rapidly responds to resident requests. Staff can translate complex business logic into simple “wayfinding” or digital tools to help residents ensure they are eligible for services. Plus, teams are empowered with tools for creating custom solutions without tech skills or time-consuming customizations.

"Transforming our PDF forms was never about simply moving existing paper processes online. It was about creating digital service experiences that simplified and streamlined every step of the customer interaction.”

Hyma Vulpala

Digital & Data Transformation Officer, Yarra Ranges Shire Council

Outcomes

Today, people come to government websites looking for services or support. Granicus Forms & Workflow helps governments transform paper and PDF forms, as well as over-the-counter requests, into online digital services anyone can use.

REDUCE SERVICE COSTS

Create online forms and workflows using drag-and-drop functionality that reduces service costs and encourages self-service. Granicus Forms & Workflow sends automatic status updates regularly through the submission process.

RAPIDLY RESPOND TO RESIDENTS

Simplify daily resident interactions with easy-to-access and easy-to-use online forms automatically routed to the correct people and departments, improving response times and customer service.

DIGITIZE WITH EASE

Empower staff to build custom workflows and forms without technical skills or time-consuming customizations. Measure and improve resident experience over time by visualizing their journey, identifying bottlenecks, and leveraging actionable insights.

IMPROVE CUSTOMER SERVICE

It’s time to digitize

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Functionality

Government services can be complicated. But that doesn’t mean customers can’t have a positive experience. Granicus Forms & Workflow helps convert complex, multi-page forms and processes into simple, step-by-step online forms that adjust based on responses.

Publish forms within minutes

No need to wait for a developer. Using a drag-and-drop interface, non-technical subject matter experts can create highly functional online forms and digital services within minutes.

Digitize almost any form or process

Give your residents the ability to pay for a ticket, register a pet, reserve a venue, report a problem, and more – all with the device of their choice. Granicus Forms & Workflow also helps staff become more efficient by digitizing internal checklists, paperwork, and processes.

Organize workspaces to gain efficiencies

Workspaces help staff organize forms into categories that reflect how unique organizations work, easily putting vital staff resources in one place.

Automate custom documents

Streamline post-submission processes by dynamically generating official records and other documents. Documents can be automatically sent to the people who need them most.

Create responsive workflows

Once a resident submits a form, Granicus Forms & Workflow helps organizations set up multiple process stages with automatic or decision-based transitions to manage response workflows.

Be compliant and accessible

Meet high resident expectations by putting user experience front and center. Digital services created in Granicus Workflow work across all browsers and devices, and are updated automatically with the latest best practices, ADA/WCAG compliance standards, and modern design trends.

Success stories

Granicus Forms & Workflow is trusted by over 170 government agencies worldwide. Learn how Granicus Forms & Workflow saves staff and residents time with online forms and workflows.

All success stories