Granicus' 2025 Semiannual Update: AI-powered gov tech and a savvy new suite of capabilities

Innovative engagement solutions that elevate security, deliver data-driven insights, streamline participant management, and foster inclusive, impactful community engagement through advanced feedback collection, analytics, and seamless integration.

Single Sign-on for Engagement Cloud (Available): Streamline user authentication across Granicus Communications and Sentiment & Feedback solutions by implementing Keycloak as centralized SSO service to enhance security, improve user experiences, and simplify access management.

Targeted Messaging (TMS) Webhooks for Communications (Available): Webhooks — also called web callbacks or HTTP push API — can be configured to alert a client’s application when specific delivery events occur including:

• Clicked: The recipient has clicked on a link within the email body.
• Opened: The recipient has opened the email.

As a result, admins can quantify behavior and highlight patterns to inform application behavior, or how messages are crafted and targeted in the future.

Tool Builder: Dialogue – Admin Moderation for Sentiment & Feedback (Available): See a preview of the Ideas board or survey widget as they build out the content, limit the number of times a resident can vote on an ideas board or survey, and use Sentiment & Feedback (EngagementHQ) as a prioritization or budgeting tool.

Fees & Charges Module for Websites & CMS OE (Preview): When executing a bulk import of fees from a spreadsheet into a table, the fees are inserted into content pages with macros, automatically publishing across every page where the fee is mentioned.

Document Libraries for Websites & CMS OE (Preview): Simplifies document publishing and gives clients the option of displaying a list of available docs alphabetically or in folders. Allows for organization, easy access, and searchability.

Simpleview CRM 3.0 – Sports Module (Available): Introduces a dedicated Sports user group within CRM 3.0, eliminating the need to customize or clone Meeting Sales modules. Includes tailored configurations for Accounts, Leads, and other modules to support Sports Sales workflows.

Simpleview CRM 3.0 – Outlook Integration (Available): Seamlessly syncs inbound and outbound emails from Microsoft Outlook into Simpleview CRM as completed Traces.

This integration automates communication logging, reduces administrative tasks, and ensures a complete, chronological history of client interactions. It supports attachments and works across Mac, PC, desktop, Outlook app, and browser.

Simpleview CRM 3.0 – Momentus Integration (Preview): Real-time sync of confirmed bookings from Momentus into Simpleview CRM. Includes event matching logic, audit trail, and admin-controlled data permissions.

Simpleview Brainery is now Granicus Learning (Available): Granicus Learning offers self-paced, modular courses covering CRM, CMS, email marketing, meeting sales/services, membership, and consumer data. Includes certification paths, progress tracking, and role-based learning journeys.

Innovative end-to-end service delivery enhancements, including generative AI experiences, seamless business process automation, and increased visibility into actionable data insights, to break down barriers between residents and the services they rely on and to empower efficiency gains and error reduction for government staff.

New Power BI Accelerator for Service Request Management (Available): Pre-built Power BI report delivers real-time visibility into service request volumes, sources, and statuses. Breaks down trends by department and ward, helping cities track performance and identify issues quickly .

New Contact Fields for Service Request Management (Available): Expanded contact profile fields and configurability to create a more complete picture and deeper understanding of citizens (age group, education level, etc.).

Enhancing Accessibility and User Experience with Service Request Management – OneLink (Available): Updates and improvements to the functionality enable all users to fully interact with the OneLink system while meeting WCAG and ADA standards.

Informatika Maximo (IBM) Service Request Management Integration (Available): Ensuring seamless and accurate bi-directional synchronization of service request data, including notes, status, comments, and attachments, between OneView and Maximo.

Support Azure B2C Migrations for Service Request Management – UK (Available): Enable secure, seamless self-service login for citizens to access public services and personal accounts. Provide unified, single sign-on authentication for staff across all internal and partner portals.

Real-Time Reporting Improvements for Service Request Management – UK (Available): Enable real-time visibility into customer data like case reporting — e.g. submissions, number of services, number of users, case status — while ensuring data consistency and integrity for decision-making.

WCAG 2.2 AA Compliance for Service Request Management – UK (Available): Citizens can now easily access and navigate the Customer Portal, which meets WCAG 2.2 AA accessibility standards. This ensures all citizens — including those with disabilities — have a smooth, inclusive, and barrier-free experience when managing their accounts and services online.

Simplified Case Study Tracking and Closing for Service Request Management – UK (Available): Staff and admin users can now close cases (service requests) directly from the Tasks Manager, with one-click closures, automatic task updates, and a full audit trail for transparent, accountable service.

Configure Auto-Deletion of Form Responses for Forms & Workflows (Available): Customers can configure the number of days that form responses will be kept before they are automatically deleted. This can be configured on a form-by-form basis or at the organization level so that it is applied to all new forms.

WCAG 2.2 AA Updates to Admin Experience for Forms & Workflows (Available): Updates to the admin experience and form display to ensure all users are able to interact with and use the admin experience. More updates and improvements will be rolled out throughout the year.

Build a stronger community with digital permitting, licensing, compliance, planning and development, and code enforcement tools that ensure public safety, drive economic growth, and improve the customer experience.

Custom Payment Connector for Permitting & Licensing – Enhanced (Available): Introducing a custom connector option for payment API endpoints that places the maintenance on the integration partner, for easier maintenance and smoother integrations.

Document Workflow System (Laserfiche) Integration for Permitting & Licensing – Enhanced (Preview): Provides an efficient and faster connection between our solution and Laserfiche with improved stability for existing Laserfiche users.

ESRI Mapping Upgrade for Permitting & Licensing – Enhanced (Preview): Improved mapping speeds up workflows and decisions relating to permitting and licensing.

Short-Term Rental Integration with Permitting & Licensing – Enhanced (Available): Now offering licensing status data visibility in our Short-term Rental solution, which saves time and reduces friction by eliminating context switching.

Electronic Plan/ePlan (Bluebeam) Integration with Permitting & Licensing – Enterprise (Available): Introducing a new ePlan integration with our solution, which integrates digital plan reviews with workflow and case management.

Government of Canada Public Portal Integration with Permitting & Licensing – Enterprise (Available): Increased efficiencies and transparency by enhancing our solution integration with GOC Public Portal, with additional enhancement for Annual Reports.

Capture “Compliant Address” Through Short-Term Rental Hotline (Preview): Adds a core field for “compliant address” and records the caller address when residents report an issue through the hotline.

Employ best-in-market public meeting and record request management solutions alongside superior experience services and deep data insights to ensure compliance and recover valuable staff time for high-priority projects.

Public Portal for Agenda Management (Available): Newly designed Public Portal offers modern styling and functionality for improved usability and performance, all in a WCAG 2.2 AA compliant interface. Easily search Agenda & Meeting items using new, intuitive search settings and configurable custom search fields. Search items independently of meetings to find exactly what is relevant to you. Follow items using the subscribe feature to be notified when something relevant to you is published.

Agenda Management Parity with IQM2 (Preview): Agenda OE will soon include all the important features that made IQM2 indispensable and more, including additional agenda numbering levels, the ability to add multiple sequential numbers to an item, workflow skipping, adding meeting results to system-generated documents, adding full resolutions to compiled minutes documents, and the ability to update background documents via workflow scripts.

Agenda Management Subscriptions Through Granicus’ Communications Capability (Available): User can subscribe to receive automated updates on agenda and legislative items through an integration with Granicus’ Communications solution (formerly govDelivery).