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Customer Success Executive Leverages Experience With More Than 1,000 Government Organizations to Share Insights and Best Practices
GovDelivery, leading provider of cloud-based public sector digital communication solutions, today announced that it has been invited to present at the upcoming 6th Annual National Summit on Strategic Communications (StratComm2015) held in Washington D.C. on May 4 and 5, 2015. For the 6th consecutive year, the conference will identify strategies that enhance engagement and share methods to increase and improve the value of strategic communications and public affairs. GovDelivery Vice President of Client Success, Natalie Fedie will share customer-centric communication best practices in a session titled: “Creating a Unified Experience Through Collaborative Digital Communications.”
Addressing the hundreds of attendees expected at this year’s conference – including executives, military officers, government leaders, leading academics and consultants – Fedie will demonstrate how public sector organizations are leveraging technology to create a unified, collaborative approach to customer-centric communications. Using real world case studies from organizations across all levels of government, the presentation will share how services can be consolidated and access to information simplified to improve the citizen experience.
“In a connected world, improving the citizen experience is your organization’s best opportunity to create real change for the people you serve, and critical to this goal is effectively informing and engaging citizens through digital communications,” said Fedie. “While leveraging technology for improved customer engagement has been a focus in the private sector for some time, increased technical sophistication on the public side has started to close that gap. We are honored to share the insights and best practices we’ve garnered working with over 1,000 public sector organizations to help attendees improve citizen satisfaction.”
Organized annually by the non-profit Strategic Communications Leadership Initiative, with support of various military and private sector sponsors, StratComm2015 is global in scope and strategic in focus. Plenary speakers and interactive panel discussions provide high level program content that is practical and designed to attract senior executives, communication directors and public affairs officers from corporations, the military and government who actively address critical issues facing their organizations today.
About GovDelivery
GovDelivery empowers government to create better lives for more people. More than 1,000 organizations worldwide use the GovDelivery platform and network to inform and engage over 80 million people. GovDelivery is the only digital marketing platform built exclusively for public sector organizations in order to promote usage of services, enhance public awareness, and increase the contributions and involvement of citizen communities. GovDelivery is an Actua (Nasdaq: ACTA) company.
