Digital service delivery: Transforming public service with smarter AI

In this session from the 2025 Government Experience Virtual Summit, leaders from Granicus, Amazon Web Services, and Jackson County, Missouri, share how conversational AI is reshaping service delivery without compromising accuracy, trust, or security.

The session, hosted by Luke Norris of Granicus, features experts Kate May, Danny Milliorn, and Jackson County deputy director Eric Rabe. They discuss how Jackson County partnered with Granicus to deploy a conversational digital agent that provides residents with self-service answers about tax assessment, property data, and vehicle licensing, even after hours. Early outcomes show reduced call volume and better access to accurate information, strengthening trust.

Watch now to learn how AI is reshaping government service delivery.