ON-DEMAND WEBINAR

Transforming digital service delivery in government

The Route50 Digital Service Delivery Innovation Showcase brought together forward-thinking public sector leaders —including Granicus’ own Charlotte Lee — to explore how technology, design, and strategy are transforming government operations.

From modernizing legacy systems to building trust through citizen feedback, hear real-world examples of innovation in action and discover how these lessons can help your agency deliver smarter, faster, more accessible services.

Access the recording today and take away actionable strategies to transform digital service delivery in your agency.

Watch the showcase

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What you'll learn in this showcase:

  • Practical strategies for change (11:33): Learn how agencies overcome procurement, funding, and change management challenges to sustain innovation.
  • Real-world wins (14:19): Maryland’s streamlined Veterans Trust Fund application saved homes in its first week; Baltimore’s traffic calming data project boosts transparency; Loudoun County’s advanced analytics platform accelerates investigations.
  • Human-centered design in action (21:09): Charlotte Lee shares how putting people at the center of digital services leads to better outcomes and builds a self-sufficient government.
A photo of Charlotte Lee being interviewed.
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