Overview
With the increase of short-term vacation rentals (STR), such as those advertised on Airbnb, VRBO, and FlipKey, many communities are struggling to define and enforce the regulations that ensure revenue collection and support preservation of community safety and character.
- <10% of STR owners voluntarily register and pay all taxes
- 15x increase in STR listings since 2011
- 27 global markets saw STRs outperform hotels in the last year
- 100s of STR sites make it impossible to track manually
- 239% increase in STR party house complaints in the last year
Using AI and machine-learning, the Host Compliance comprehensive short-term rental solution from Granicus can provide the data that manual enforcement solutions cannot, reducing the hours spent managing compliance, and providing up to 20 times return on investment with recouped tax, permit, and fee revenues.
Outcomes
Without strategic regulations and effective enforcement, short-term vacation rentals can bring safety, noise, trash, and parking problems, as well as impact long-term housing affordability, livability, and neighborhood character.
UNDERSTAND THE SCALE AND SCOPE OF STRS IN THE COMMUNITY
With hundreds of STR websites out there, manual tracking is nearly impossible. Using AI and machine-learning, Host Compliance helps to automate the identification of STR addresses and owners, bringing the visibility staff needs and saving thousands of work hours.
RECOUP CRITICAL REVENUE THAT WOULD BE LOST TO NONCOMPLIANCE
By simplifying permitting and tax collection online, departments can recover up to 20x more revenue from the STR market without adjusting staff numbers, bringing critical dollars into the community.
INCREASE COMPLIANCE RATE
Watch compliance rates climb while saving hundreds or thousands of staff hours by automating time-intensive tasks like monitoring STR platforms and communicating with non-compliant properties. Notify any non-compliant hosts about the requirements to operate a STR with the click of a button.
HOLD NON-COMPLIANT HOSTS ACCOUNTABLE
Make auditing financially viable through smarter identification of operators who underreport taxes or exceed rental frequency and rental-cap regulations with a solution that pays for itself five to 20 times over.
Functionality
Understand the size and scope of local STRs. Identify STR properties, owners, and revenue opportunities. Protect community character and safety standards. Host Compliance helps communities do it all with efficient tools and process automation to help implement and enforce fair regulations.
Automate the complete capture of listings from over 70 STR websites with status, metadata, and time-stamped screenshots available in real-time, providing documented evidence to support enforcement efforts.
Maximize revenue from permitting, licensing, registration, and tax collection with simple mobile forms and low-lift back-end administration.
Monitor ongoing STR zoning and permit compliance effortlessly with systematic outreach to illegal operations to increase compliance rates. Send enforcement letters with evidence, under local letterhead at the click of a button, no envelope stuffing or stamp licking required.
Optimize impact of audit efforts with automated monitoring and flagging of underreporting on taxes, exceeding occupancy regulations, or other potentially fraudulent rental activity and violations with easy revenue statement upload and verification tools for hosts.
Make it easy for neighbors to report, substantiate, and resolve non-emergency STR incidents in real-time with a 24/7 complaint hotline service. Service includes detailed tracking reports and dashboards.
Draw on the deep experience of the Granicus team to help put in place fair and enforceable regulations that level the playing field for all types of lodging businesses, based on data and best practices developed helping hundreds of cities, counties, and state governments.
Success stories
Learn how other government organizations have been successful with Host Compliance.
How Summit County used technology to enforce its short-term rental ordinance and boost compliance
Read more
How Washoe County, NV, Created Modern STR Compliance In an Established Market
Read more
How Digital-First and Community-Focused Thinking Helped Milpitas Create Effective STR Compliance
Read more
Resources
Access industry-leading resources, including helpful tools and training.
Elevate Compliance and Eliminate Friction: Communicating with Short-Term Rental Hosts
Watch webinar
The Link Between Affordable Housing and Short-Term Rentals
Watch webinar
Six Tips for Making Short-Term Rental Regulations Effective
Read more
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