Government succeeds when strong levels of trust exist between organizations and residents. It’s a simple goal that has motivated both communities and governments throughout time. In order to build that trust, governments work to establish strong civic engagement. Civic engagement is at the core of a democracy and a representative government. Voting turnout, public participation in issues and governance, even communications about basic services, all succeed or fail to the degree they do, in large part, because of how effectively a government engages its residents and the extent to which those residents opt to participate in civic processes.
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