- Agenda & meeting management
- Digital Services & Forms
- Digital communication & engagement
- Websites & CMS
- Public Records & Compliance
EngagementHQ
Unlock the value of community input at scale and understand what matters and why.
Overview
How can governments make informed decisions that create a change for the better? It starts with insights that reflect the beliefs, emotions, and sentiments of their communities.
Use EngagementHQ for:
- Performance management and prioritization
- Participatory agenda-setting
- Policy and program development
- Infrastructure planning and delivery
- Budgeting and resource allocation
- Crisis management and conservation
Outcomes
High-quality, community insights that speed up informed decision making.
ACTIVATE AND COLLABORATE
Create inclusive conversations in interactive digital spaces. Meet varied sensitivity needs without compromising speed, security, or access. Co-create at scale and give residents the power to participate from anywhere.
NURTURE AND PLAN
Centralize insights to deliver informed strategy. Avoid disparate feedback sources, department silos, and blank-slate planning. Gain critical visibility to deliver proactive communication, relevant experiences, and optimized services.
ORGANIZE AND ACT
Measure and track sentiment and report back on key themes. Address representation gaps and identify issues before they become critical. Leverage AI to unlock opportunities, mitigate risks, and reduce decision-making time.
Good things come to those who engage
Chat with usFunctionality
Good decisions start with good data. EngagementHQ helps governments gather varied community input across native and external channels.
Give teams the ability to engage across the entire IAP2 public participation spectrum and start conversations in varied environments. Customize participant registration and keep conversations connected no matter where they take place (web, mobile, email, or social).
Build experiences that encourage a broad context. Participants answer in whatever way suits them best including text, photos, videos, emojis, or map responses. Integrate existing Granicus products like OpenCities and govDelivery, as well as third-party tools, to expand options.
Efficient moderation is more than picking up on profanities; it’s about creating a safe space for conversation. With a mix of human-eye and AI moderation, conversations receive contextual vetting. That means teams can establish a genuine connection with users while enforcing community guidelines. Available 24/7 in Spanish, English, Welsh, and French languages for all public discussions.
EngagementHQ is built to last, whether serving a small city with a growing population or an enterprise organization. Change and grow with a team of experts ready to help improve community experiences every step of the way.
Work with our team to build an engagement environment, receive strategic support, or measure performance with regular benchmark reporting. Customize the look and feel with EngagementHQ’s no-code appearance editor, gain practice insights from peers in govCommunity, or connect community data to third-party systems using the API. Organizations can even create more than one engagement hub catering to different departments, regions, or brands.
Participant activity and information live in a centralized workspace, giving changemakers the context they need to drive community engagement and prevent issues from escalating. Adjust the EngagementHQ registration so that participant information is accessible, usable, and right for each business.
Capture activity and participant attributes, and import existing information to unify data across systems. Give citizens the ability to create a profile and log in from anywhere. Then, streamline promotion efforts with project recommendations, subscriptions, and contribution history.
Analyze engagement performance using pre-built dashboards for each tool and the purpose-built “Aware, Informed, and Engaged” (AIE) framework. Access hundreds of ways to customize metrics, filters, and dashboards. Categorize responses with AI-powered text and sentiment analysis.
Share relevant dashboards and reports to keep teammates and stakeholders up to date with key engagement insights and trends. Built-in compliance, data security, and privacy requirements, and regional hosting to meet data governance needs worldwide.
How SMS and Engagement Tools Helped Bellevue, WA Supercharge Communications
Read more
How Bear Valley Springs Improves Engagement, Crisis Comms with Digital Tools
Read more
How One Growing Canadian School District Increased Engagement
Read more
The Rise of the Engagement Ecosystem
Download guide
Metrics that Matter: Tips for Capturing Program Engagement
Watch webinar
360 Degrees of Community Involvement
Watch webinar
Related products
EngagementHQ connects with the Granicus suite of tools to improve community engagement experiences.