Operations Cloud

Operations Cloud boosts efficiency with streamlined, secure, and scalable tools for public meetings and record requests. Automate agenda preparation, drive meeting transparency with streaming video, and fulfill record requests faster—saving staff time and extending resources.

Download the Operations Cloud product sheet

Operations Cloud is comprised of three types of digital solutions:

• Governance solutions to automate and streamline agenda and public meeting management.
• Transparency solutions to enable the broad dissemination of public meeting livestreams and recordings.
• Record Request Management solutions to streamline and simplify the submission and fulfillment of record requests.

These solutions, layered with expert experience services and deep data insights, drive significant and measurable efficiencies in the day-to-day operations of governing.

Operations Cloud offers a comprehensive suite of agenda management and meeting minutes software, along with industry-leading video streaming and recording solutions designed specifically for government operations. Backed by decades of expertise and powerful data analytics, Operations Cloud simplifies public meeting preparation with best-in-class security, configurability, and efficiency-boosting integrations.

The platform’s meeting minutes software ensures accurate, accessible documentation of public meetings, helping governments enhance transparency, compliance, and workflow efficiency. Operations Cloud also provides three flexible video streaming and recording options—self-managed, partially-managed, and fully-managed—each delivering the highest levels of video quality, security, and accessibility.

With industry-leading closed captioning, advanced spoken word search, and highly accurate transcription capabilities, Operations Cloud improves the public meeting experience, making information easily accessible to all stakeholders.

Read how Burleson, TX leveraged Operations Cloud livestreaming meeting software to enhance transparency, improve accessibility, and save 35+ staff days.

Future-proof your compliance with Operations Cloud configurable, scalable, and secure solutions for records request management, designed to streamline workflows and reduce time and costs. With tools purpose-built for public records, interagency requests, legal holds, subpoenas, and discovery, it cuts request processing times by 30-60% while ensuring legal compliance through audit trails and accessibility.

CJIS and HIPAA-approved security ensures confidentiality, and automation and data-driven insights help shift agencies from reactive to proactive. San Antonio reduced completion time by 66% without violations. Improve efficiency and reduce risk with real-time tracking and workflow optimization.

Operations Cloud maximizes tech value by automating tasks, broadening staff adoption and usage, and even outsourcing video (up to $100K yearly). Operations Cloud recovers staff time, saves money on materials and services, and mitigates the risk of costly litigation. Pinellas County, FL reduced tedious processes and generated significant returns on public funds. Streamline operations, improve efficiency, and drive savings with Operations Cloud.

Operations Cloud is part of a broader suite of Government Experience Cloud solutions designed to enhance service delivery, improve compliance, and increase engagement. In addition to streamlining operations, Engagement Cloud helps government organizations gather valuable feedback and grow their audience, including on legislative topics. Similarly, Service Cloud optimizes constituent services, enhancing government efficiency and reducing complaints brought to public meetings.