The GX Virtual Summit brought together innovators, executives, and government leaders to explore the future of human-centered, secure, and AI-powered public services.
Watch the recorded sessions to learn how agencies nationwide are transforming service delivery, building trust, and achieving digital maturity with Granicus.
Use the quick links below or the floating navigation to explore on-demand sessions and resources by topic.
Discover how the Government Experience Agent (GXA) is redefining public service delivery. Purpose-built for government, GXA delivers accurate, always-on, and multilingual responses to resident inquiries—streamlining access to services, reducing staff workload, and improving satisfaction.
These Summit sessions explore how GXA transforms digital self-service, builds trust at scale, and empowers agencies to meet rising expectations with confidence.
Granicus CEO Mark Hynes explains how Granicus is advancing the Government Experience Cloud (GXC) with new AI tools and features, and how agencies are using the AI-powered Government Experience Agent (GXA) to transform service delivery. Learn from peers and product experts to strengthen trust, improve efficiency, and deliver meaningful results for your community.
Watch as Granicus Chief Product Officer Bob Ainsbury and General Manager of Emerging Products Karthik Anbalagan unveil the bold product vision that is shaping the future of government technology. You’ll get a firsthand look at how Granicus is architecting a new era of connected digital government—Agentic AI/ML capabilities and workflows, and seamless user experiences are no longer aspirations, but everyday capabilities. Hear how Granicus is delivering solutions that lay the groundwork for measurable outcomes, drives smarter decisions, improve engagement, and build lasting trust between government and the people it serves.
See the power of Government Experience Insights (GXI) Enterprise to gain a holistic, enterprise-wide view of your agency’s engagement efforts. Join us to discover how a data-driven, insights-first approach enables government leaders to efficiently and effectively advance administration priorities, increase program enrollments, boost public participation, and raise awareness of key initiatives.
Discover how adopting a customer-centric communication strategy can transform government engagement by treating residents, businesses, and visitors as customers. This session covers redesigning digital platforms and implementing tools that enhance accessibility, empathy, and responsiveness across departments. Learn about the effective use of video campaigns, streamlined content management, and data-driven approaches that build stronger community trust, increase participation, and deliver clearer, more transparent public services.
Generative AI is helping government teams craft communications faster and more effectively. This session explores how agencies are using AI to scale outreach, tailor messages to diverse audiences, and cut editing time—while keeping content clear, compliant, and human. Learn how AI is becoming a powerful tool for efficient, impactful engagement. Crucially, the discussion will highlight how successful AI adoption depends on strong data governance—ensuring transparency, security, and trust are built into every step of the process.
Explore how to design and execute a self-sufficient focused communications strategy to reduce service friction, improve outcomes, and build a culture of readiness. Today’s most successful citizen communications strategies don’t just inform — they empower. Sometimes, a simple, well-timed message is all it takes, and those small nudges can save you big. Citizens who get what they need on time, show up prepared, and solve their own problems, don’t flood your call centers, or miss key deadlines.
Join our Product Management team for an exclusive look at the roadmap for Granicus’ Communications and Sentiment & Feedback products. Get insights into recent feature enhancements, upcoming innovations, and the next generation of tools to better engage residents.
Join us for a live conversation with Ryland Penta, community relations supervisor at Palm Desert, as we explore how they engage community members in shaping projects and programs to drive better outcomes. You’ll learn how they use their digital engagement hub, Engage Palm Desert, to improve decision-making, increase transparency, and build long-term trust within their community.
Discover how adopting a customer-centric communication strategy can transform government engagement by treating residents, businesses, and visitors as customers. This session covers redesigning digital platforms and implementing tools that enhance accessibility, empathy, and responsiveness across departments. Learn about the effective use of video campaigns, streamlined content management, and data-driven approaches that build stronger community trust, increase participation, and deliver clearer, more transparent public services.
Go beyond point-in-time surveys and discover the benefits of building an engagement ecosystem that listens continuously and automatically. Learn how agencies are using GXI Foundations to meet residents where they are, capture real-time sentiment, and turn everyday interactions into powerful insights that elevate the customer experience.
Join Jon Zaghloul, communications manager at the City of Aurora, IL, as he shares the creative ways his city drives meaningful digital engagement. With innovative approaches, key lessons learned, and best practices developed along the way, this session offers practical insights, real-world examples, and proven tactics designed to help your municipality take its engagement game to the next level.
Join our Product Management team for an exclusive look at the roadmap for Granicus’ Communications and Sentiment & Feedback products. Get insights into recent feature enhancements, upcoming innovations, and the next generation of tools to better engage residents.
Accessibility can feel confusing, overwhelming, and hard to tackle alone — especially with deadlines looming and limited guidance available. This session is designed to change that: You’ll walk away with practical tips, real materials, and a clearer understanding of best practice you can use to create mobile and web content that conforms with requirements. Whether you’re just starting or refining your strategy, Karen Pelegrin, digital accessibility strategist for Colorado, and Katy Jones, manager for quality engineering at Granicus, will provide best practices for turning accessibility from a legal requirement into a powerful tool for engagement and community impact.
Hear real-world stories directly from government peers on what works and what doesn’t when you design government services — all through the lens of creating resident experiences that are seamless, efficient, and connected.
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Reshaped by generative AI, the future of government service delivery will be conversational. If you’re wondering how to embrace GenAI without compromising for accuracy, trust, and security, this is the session for you! Explore how Jackson County, Missouri partnered with Granicus to help residents efficiently and confidently self-serve answers related to tax assessment, property information, and vehicle licensing.
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Led by Granicus Experience Partner and Solution Consulting leaders, learn how to leverage Granicus’ digital service solutions to expand accessibility, improve community understanding, and modernize citizen experiences. Get ahead of the curve in neutralizing service friction and discover what’s possible beyond just a basic tune up.
Join us for a live conversation with a City of Rochester staff member, as she walks us through how the staff evaluated and selected a cloud solution, gathered internal stakeholder support, and obtained council approval and budget.
Public records requests are getting more complex — and we have the data to prove it. Adapting to increasing complexity requires understanding the drivers behind these changes, how they are draining your organization’s time and resources, and how you neutralize complexity and reduce the time it takes to fulfill requests so your team can focus on other priorities.
Providing access to more people improves the experience and engagement for everyone. Learn what accessibility means and how you can create processes and plans to meet federal and state requirements around digital accessibility. Bring your questions, and Katy Jones, manager for quality engineering at Granicus, will help us all find the answers.
As the volume and complexity of public records requests grow, so do the costs. At the same time, public expectations for speed and accuracy are increasing while budget and staff resources are shrinking. But there’s hope. Join this information-packed session to learn how to identify and reduce the costs of responding to public records requests.
Discover how practical solutions are transforming permitting, licensing, planning, code enforcement, and compliance.
These Summit sessions explore how digital unification enhances public safety, reduces administrative overhead, and speeds up development timelines—while delivering transparent, high-quality service that builds trust and drives community resilience.
Hear directly from your peers tackling today’s most pressing challenges. This customer panel — featuring Rodney Kwiatkowski, fire marshal for West Manatee Fire Rescue District in Bradenton, FL, Jerome Thibaudeau, business transformation manager with the Planning and Development Department in Surrey, British Columbia, Andrew Shore, GIS Administrator, City of Burlington, NC and Marco Pasin, senior customer success consultant with Granicus — will share real-world insights into managing government permitting & licensing and short-term rental (STR) compliance through the lens of public safety, economic development, and operational efficiency.
This session explores how AI and modern data tools are revolutionizing permitting, licensing, and short-term rental oversight. From intelligent workflows to insights, discover how leveraging technology can increase efficiency, improve accuracy, and help you make proactive, data-driven decisions to benefit staff and communities alike.
As the short-term rental landscape evolves, so must compliance strategies. This session explores how governments are adapting and implementing community-focused approaches by building flexible compliance programs that keep pace with market growth and operational demands.
This session brings it all together, showcasing success across permitting, licensing, and short-term rental compliance. Learn how a streamlined, end-to-end process can deliver real results — operational efficiency, smarter community development, greater public trust, and sustainable revenue.
