SOLUTION

Permitting & licensing

Streamline permitting, licensing, compliance, planning, and code enforcement with a unified digital platform that enhances public safety, reduces administrative burdens, accelerates development, and delivers exceptional service — boosting transparency, faster growth, and stronger community trust.

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Man using his phone to submit a permitting request from a development site through a local government digital permitting system.

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OVERVIEW

Simplify operations, strengthen compliance, improve experiences

Government agencies face growing pressure to process permits, licenses, registrations, and inspections quickly despite limited resources and outdated systems. Granicus’ all-in-one digital platform simplifies workflows, reduces backlogs, accelerates response times, and manages code compliance, delivering a better service experience for staff and community while supporting public safety and economic growth.

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SUPERCHARGE STAFF EFFICIENCY AND IGNITE COMMUNITY GROWTH

Delivery faster, smarter, and more transparent services you and your community deserve. Our Permitting and Licensing Enhanced (SmartGov) and Permitting and Licensing Enterprise (AMANDA) solutions empower government to:

Maximize efficiency with integrated and mobile-ready tools.
Build community trust through transparent self-service options.
Accelerate revenue collection and advance local economic development.

OUTCOME

Reimagining the permitting process

Rethink permitting and licensing with a fast, fully digital, self-service platform that boosts submissions and reduces delays. Empower staff with real-time data and mobile tools to speed approvals and improve compliance. Citizens and contractors enjoy 24/7 access, cutting wait times while enhancing overall service.

"We can now serve the community by providing a necessary service to residents in a way that is effective and truly a service."

Jonathan Lee

GIS Manager, Economic Development and Planning, Franklin County, Ohio

Success story

OUTCOME

Streamline operations for staff

Improve permitting and planning efficiency by speeding reviews, enhancing communication, and reducing staff frustration without extra resources. Automate workflows and capture accurate information upfront to cut errors, lower call and email volume, accelerate review cycles, and free staff to focus on strategic priorities instead of chasing missing details.

“The customer knows what they need to submit, and that saves my staff time because they’re getting all the necessary information upfront, and that speeds up the process. We now have a lower volume of calls and a lower volume of emails because everyone is using the portal and things are getting done quicker and more efficiently.”

Philip Kersey

Building Official, Longwood, Florida

Success story

A man smiles as he he works at a desk in front of a large computer monitor.

OUTCOME

Build a community-first future

Leverage modern, scalable technology to enhance service delivery and streamline operations. Build a community-first future with adaptable systems that grow alongside your community’s evolving needs, empowering your team to innovate, respond proactively, and deliver exceptional service today while preparing for tomorrow’s challenges.

“This shift in thinking and adoption of innovative technology has inspired town staff to seek opportunities to operate more efficiently, quickly, constantly, and cost-effectively.”

Steven Rosati

Strategic Business Advisor, Oakville, Ontario

Success story

Team collaborating around a laptop to build scalable, community-first solutions.

OUTCOME

Accelerate inspections with mobile tools

Enable inspectors to work entirely in the field using mobile tools that increase productivity and reduce response times. Instantly submit results, access real time updates, and communicate seamlessly with staff and applicants, cutting travel and administrative tasks to free up valuable time.

“Inspections are completed more efficiently and effectively because inspectors have mobile offices in each city vehicle. The customers get an immediate thumbs up or down … and we were gaining hours back on our inspection team because of that.”

Chris Phillips

Community Development Director, City of Mount Vernon, Washington

Success story

An inspector scrolls through his phone as he walks through an unfinished building.

FEATURES

Government solutions that deliver real results

Relevant opt-in subscriptions

Cut down time, costs, and errors by using powerful workflow tools that simplify permit processing, business licensing, code enforcement, and inspections. Manage and track processes and tasks with a unified solution built for government needs, streamlining and increasing collaboration across teams.

Increase community satisfaction with better experiences

Connect with your community like never before by offering easy, online self-service options for requests. Enhance accessibility and convenience for all residents and businesses with user-friendly digital permitting and licensing solutions that make government services faster and simpler.

Drive growth and achieve revenue goals faster

Support community growth by simplifying permitting and licensing processes to deliver faster approvals. Increase revenue generation through improved efficiency, reduced delays, and automated systems that optimize permit and license collections.