Secure, responsible artificial intelligence solutions developed exclusively for government.
Adopting artificial intelligence and machine learning (AI/ML) isn’t just about keeping pace with the private sector or jumping on the latest tech trend. It’s about setting a new standard for innovation, strengthening public trust, and delivering services that are timely and effective. In the rapidly evolving landscape of public service, integrating AI and ML isn’t a mere option — it’s a strategic necessity and the responsibility of every civic leader.
At Granicus, we are not just building technology; we are shaping the future of civic engagement by investing in AI/ML solutions that prioritize resident experiences, foster trust, and enhance government efficiency. In doing so, we are proving that technology, when guided by a human-centric vision, can be a force for meaningful and lasting change. Government teams can redirect their energies toward more complex and strategic initiatives by leveraging AI to manage routine inquiries and citizen engagements.
Ensure solutions prioritize accessibility and simplicity for all users regardless of technical expertise.
Maintain clear, ethical AI usage and decision-making processes to build trust with public stakeholders.
Implement rigorous measures to safeguard data and comply with all regulatory standards.
Focus on delivering actionable guidance that directly improves government efficiency and public service outcomes.
Build systems that can scale across jurisdictions and evolve with changing technologies and policies.
Ensure seamless integration with existing government systems to enhance collaboration and data sharing.
Avoid bias in models and engage stakeholders to ensure AI-driven recommendations match the communities they represent.
We support this doctrine through multiple AI/ML Customer Advisory Boards; the establishment of our AI Governance Board to oversee all our research and technology investments; and clear, public documentation of all our AI practices. These measures are to ensure responsible and ethical development, deployment, and use of AI systems in alignment with public sector values, regulatory requirements, and stakeholder interests.
Data is key to how Large Language Models (LLMs) and other machine learning capabilities operate. Yet today, those models are informed by open-source data from across the internet — not data unique to the communities governments serve.
The real potential lies in leveraging data that reflects how governments engage with the entire community. Unlike private-sector data that often centers on consumer behavior, government data must encompass the range of interactions of citizens, residents, businessowners, and visitors — spanning public safety, health, transportation, education, and more. By focusing on government specific content, these technologies can help identify gaps, improve responsiveness, and enable more efficient, effective services.
At Granicus, we power more than 30 billion interactions between governments and the public every year. From public meetings to emails and SMS, or digital forms and services, this unique data enables us to create highly tailored AI capabilities unlike any other in the govtech space.
Granicus has intentionally designed our AI/ML platform to not only keep pace with the rapid evolution of AI technology but to seamlessly integrate new advancements with minimal disruption to the solutions built upon it.
Our platform architecture is both model-agnostic and highly adaptable, enabling us to incorporate cutting-edge models — whether they are LLMs, Small Language Models (SLMs), multimodal models, or even emerging technologies like quantum models. This flexibility also allows us to deploy multiple models simultaneously for a single task, maximizing efficiency and precision. The architecture is designed to embrace new models as they are proven safe and effective, ensuring innovation is balanced with reliability and trust.
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