Growing New Audiences with Text Surveys


A major construction project is scheduled to begin this fall in San Francisco that will overhaul a two-mile stretch of urban state highway from sidewalk to sidewalk, from 15 feet below the ground to 30 feet above, and all the utilities and roadway in between. The Van Ness Improvement Project will fully transform one of… Read more »

10 Tips for Text Messaging in Government


Government agencies are constantly striving to better connect and serve citizens. Often, this has meant adopting new technologies as information consumption becomes increasingly computerized and mobile. To meet these changing trends, some government agencies are turning to text messaging services as an opportunity to engage easily and effectively. This switch is a smart one. As… Read more »

Still Not Using Text Messaging? 5 Billion Reasons Why You Should Reconsider

Text messaging (SMS) is a growing digital channel in the public sector, and it’s understandable why: there are over 5 billion mobile phone users around the world. As the public sector’s use of mobile to connect with various audiences continues to grow, we’ve learned a lot about what makes for a successful civic outreach campaign.… Read more »

Philadelphia RISE: Forging A Better Connection With Ex-Offenders

Each year, more than 30,000 citizens return to Philadelphia from federal, state and county prisons. Most return jobless, without stable housing, and lacking the basic skills they need to succeed. For too long, the challenges facing this vulnerable population were largely ignored. However, in recent years the issue has gained a new sense of urgency, thanks to a growing dialogue around excessive incarceration, a need for greater public safety, and the desire to reduce costs for taxpayers.

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The Road to a More Connected Gwinnett County

All images via The Great Exchange. A major suburban county in the Atlanta metro region, Gwinnett County boasts a population of around 900,000 people, spread out over a vast area. As is typical in the suburban United States, cars are the dominant form of transportation in Gwinnett, and other options for getting around are limited.… Read more »

GovDelivery Launches Enhancements to Interactive Text Messaging Solution to Improve the Citizen Experience

Originally posted by Michelle Lee on the Textizen blog here. For more information on GovDelivery’s acquisition of Textizen, read this post. GovDelivery’s Interactive Text Messaging solution from Textizen provides technology for all levels of government, and as the technology grows, we’re seeing firsthand the very personal relationships agencies using the solution have with the citizens… Read more »

Conference round up part 2: trends from 3CMA, NAGW and more

Last month, public sector leaders from around the country gathered to discuss the latest in best practices and trends across digital government. We’ll be bringing you the best of the best, and some of the hot topics taking over the public sector, pulled straight from these conferences on the blog (check out our last post… Read more »