Governments moving to digital services are saving time and money for both the people they serve and their employees. But a positive customer experience (CX) can do more than just make paying bills easier or alleviate the number of emails awaiting response from staff. A truly connected digital experience can engage communities, increase inclusion to ALL residents, and provide the transparency that builds stronger relationships and trust.
One way to ignite that engagement is through a multi-channel communications strategy, starting with a tool that 97% of Americans already use on a daily basis: their cell phone.
Join Jeff Tzucker for a look at how SMS Messaging can catalyze your communications efforts, meeting residents in a place where they are most likely to see your message, and remove many accessibility barriers. This free webinar will take place on Nov. 17 at 1:00 pm est. Sign up now!