A survey of public sector employees highlighted these challenges:
-
70% of staff say they don’t have the tech they need to do their jobs.
-
Over 80% believe government operations need to be more tech-forward.
-
Cybersecurity threats have quadrupled, costing governments millions.
-
Public records request volume has surged by 136%, overwhelming legacy systems.
These challenges lower public confidence in government, slow public services, create cybersecurity risks, and waste staff time, leading to less staff job satisfaction.
With higher demands and often limited resources, public sector staff find themselves caught in the middle. Citizens demand a customer experience on par with that of the world’s best private sector companies, and government leaders want to maximize results while minimizing costs.
That’s the world Granicus' Operations Cloud was built to improve.
What is Granicus Operations Cloud?
Launched in Spring 2025, Granicus Operations Cloud provides public sector organizations with a fully integrated technology ecosystem engineered to streamline government operations by automating manual processes, increasing transparency, and ensuring compliance.
This goes beyond a bundle of products. Granicus Operations Cloud was built with public sector staff in mind, weaving leading government-specific solutions that work harmoniously to create an unparalleled customer experience.
Granicus Operations Cloud is more than the sum of its parts. Unlike other solutions that focus almost solely on the public experience, Operations Cloud is devoted to improving internal workflows and operational efficiency for those who make government run.
By leveraging experience services and deep data insights, Operations Cloud ensures that agencies maximize their technology investments while staying ahead of evolving regulations.
The ecosystem focuses on three core capabilities:
1. GOVERNANCE
Automates agenda management, meeting coordination, and digital smart forms.
2. VIDEO TRANSPARENCY
Securely manages live streaming, closed captioning, and video archives for public meetings.
3. RECORDS MANAGEMENT
Simplifies public records request processing and compliance tracking.
Tailored solutions, designed for your success
Granicus Operations Cloud is also not a one-size-fits-all solution. Granicus tailors it to the needs of the user organization, offering a bespoke experience that includes government-specific consulting from experts with decades of experience in government, ongoing training, and benchmarking to maximize ROI.
Think of it as the difference between wearing a custom Armani suit and one found on a thrift store rack.
The value of operations cloud: Real impact on public sector organizations
Maximize operational efficiency and tech value
Manual agenda processes lead to inefficiencies, last-minute changes, and compliance risks. Operations Cloud eliminates these bottlenecks, ensuring faster approvals, seamless collaboration, and on-time publishing.
The Orange County Sanitation District in Southern California faced significant inefficiencies in agenda preparation and public records request processing, burdening staff with time-consuming manual tasks.
With 50 Board members and extensive reporting responsibilities, compiling agenda packets took up to 20 hours per meeting, requiring thousands of printed pages. Public records requests totaling approximately 400 annually were manually processed, leading to delays and increased administrative strain.
To modernize operations and reduce staff workload, Orange County implemented a wealth of solutions that are now available in one package as Granicus Operations Cloud.
Orange County saw a dramatic transformation in operational efficiency by adopting govMeetings for agenda management, govQA for public records, and govDelivery for e-notifications. Agenda preparation time was cut by 87%, reducing the process to just 90 minutes, while public records request processing time dropped by 92%, with standard requests now fulfilled in under 10 minutes.
The shift to digital-first meeting management also resulted in 35+ days saved annually on video streaming and meeting management. These improvements freed up staff time for higher-impact work, ensured compliance, and provided seamless access to public records and government meetings for residents.
Beyond internal efficiencies, OC San’s digital transformation enhanced transparency and public engagement. Implementing livestreaming, eComment, and digital document access allowed more residents to participate in government proceedings without the barriers of in-person meetings.
With faster processes, better compliance, and greater public trust, OC San continues to explore new ways to maximize its investment in Granicus solutions. The success of this transition underscores a critical takeaway for public sector organizations:
Investing in digital transformation not only reduces burnout and improves retention but also creates a more accessible and efficient government for all.
Avoid risk and ensure compliance
Compliance is at the heart of public sector work. Not only must staff provide a high level of customer service, but they must also ensure they meet federal, state, and local guidelines during the process. Failing to do so can lead to losses in funding, punitive measures, or the loss of staff.
While staff want to comply, doing so is rarely easy, especially when manual processes are involved. That was the case in Hartford, Conn., where the city government faced challenges in providing digital services and managing a growing volume of public records requests. With no county-level government in Connecticut, the city is responsible for essential services, making efficient digital access critical. Mayor Luke Bronin sought to modernize Hartford’s approach by creating a true Digital City Hall that improved accessibility, compliance, and transparency.
Partnering with Granicus, Hartford redesigned its website to streamline transactions and public records access. The city replaced outdated PDFs with over 200 digital forms, allowing residents to complete essential tasks online. Additionally, Granicus’ public records request software helped automate and simplify compliance, reducing the administrative burden and ensuring timely responses.
The results were transformative. The city saw over 24,000 online form submissions, including building permits and COVID-19 vaccine requests, significantly improving service delivery. By enhancing digital accessibility and automating records management, Hartford increased transparency, reduced compliance risks, and built a more efficient, resident-focused government.
Improve trust, accountability, and participation
As more communication shifts to digital platforms, citizens expect timely access to information and government proceedings, but many agencies struggle to meet these demands due to outdated processes and resource constraints. Granicus Operations Cloud is helping governments bridge this gap by automating workflows, ensuring compliance, and expanding public access to meetings, records, and legislative decisions—ultimately fostering greater trust between agencies and the communities they serve.
A prime example is Pinal County, Ariz., where rapid population growth placed new pressures on local government resources. The Board of Supervisors prioritized transparency, recognizing that live-streaming and digital records management were essential for keeping residents informed.
By implementing govMeetings, the county eliminated the need for in-house video production, allowing staff to focus on other priorities while still delivering high-quality live and recorded public meetings. Meeting recordings, which are legally required to be available within three days, are now accessible within just 24 hours – ensuring compliance and improving public access to government actions.
Beyond compliance, Granicus Operations Cloud helps agencies build trust by providing cost-effective, reliable solutions that improve transparency without increasing administrative burden. In Pinal County, outsourcing live-streaming and video management saved the equivalent of hiring two full-time staff members, amounting to at least $100,000 in annual cost savings. Additionally, the county’s ability to organize board meetings on short notice—sometimes within 24 hours—demonstrates the flexibility and reliability of the system.
These improvements not only increase operational efficiency but also empower citizens with greater visibility into government decisions, reinforcing a stronger, more engaged, and better-informed public.
Improving transparency & public participation
Granicus Operations Cloud empowers governments to effortlessly demonstrate transparency, providing self-service tools, automated workflows, and digital engagement solutions that reduce administrative burdens while ensuring the public stays informed and involved.
By digitizing public access to government meetings, agendas, and records, agencies significantly cut down on walk-ins, phone calls, and paperwork, allowing staff to focus on high-priority work.
For example, agenda management and public records request systems streamline information delivery, ensuring citizens can easily find meeting minutes, request documents, and participate in decision-making processes—all without requiring staff intervention.
These self-service solutions enhance government transparency and reduce operational strain, helping agencies comply with open records laws while maintaining efficiency and cost-effectiveness.
Additionally, video streaming, live transcription, and eComment capabilities make it easier than ever for residents to engage in government processes remotely. Whether it’s watching a live council meeting, submitting public comments digitally, or receiving real-time updates, Granicus Operations Cloud ensures that agencies can expand public access without the overhead of additional staffing or complex IT systems. By removing barriers to participation, governments can foster trust, improve public confidence, and create a more informed and engaged community—without overloading staff with administrative tasks.
Why public sector organizations choose Granicus’ Operations Cloud
Public sector organizations face increasing pressure to modernize operations, improve efficiency, and ensure compliance, all while operating under budget constraints.
Granicus Operations Cloud provides a purpose-built, fully integrated ecosystem that automates workflows, enhances transparency, and eliminates the inefficiencies of manual processes. Unlike generic software that offers only basic functionality, Operations Cloud is designed specifically for government agencies, K-12, and special districts, ensuring compliance-ready solutions that streamline agenda management, video streaming, public records processing, and citizen engagement.
By automating time-consuming tasks like agenda creation, record requests, and meeting streaming, agencies can reallocate staff resources toward higher-impact initiatives while delivering faster, more accessible services to the public.
Beyond just offering digital tools, Granicus differentiates itself by providing configurable, scalable, and interoperable solutions that adapt to the evolving needs of public sector organizations. With AI-powered insights, automated workflows, and expert support services, agencies gain a data-driven approach to maximizing ROI.
Granicus Operations Cloud is not just about what it does, but rather how it delivers results better, faster, and more efficiently than alternative solutions.
From reducing agenda preparation time by 87% to cutting public records request processing time by 92%, organizations across the country are seeing real, measurable improvements that translate into cost savings, enhanced compliance, and greater public trust.
Transform your government operations
Public sector organizations looking to modernize operations, improve efficiency, and enhance transparency should explore Granicus Operations Cloud.
Take the next step
Looking for tailored solutions? Schedule your personalized consultation today.
