With government placing an increasing emphasis on supporting underserved communities, agencies are tasked with expanding accessibility to government programs. But how can agencies build and foster equitable experiences?
It’s simple: communication. Delivering seamless and secure federal government services requires strategic communications that thoughtfully navigate citizens through the services process.
Watch this webinar to learn:
- Why communication is the foundation of customer experiences (CX) and how it reduces frustration for customers and staff alike
- How data can be leveraged to drive inclusivity outcomes
- Tips for implementing a multi-channel strategy that raises program awareness with all citizens
- Benefits of creating customized outreach that encourages engagement