The Center for Digital Government recently conducted a survey of government technology leaders to better understand their priorities, concerns, and constraints related to online services post COVID-19.
Watch this webinar to hear the results of that study, what it revealed about how some states and localities have adapted online services to meet demands of the “new normal,” and what you can learn from their experiences, including:
- How government agencies are changing the ways they implement online services, the pace at which they do so, and how they are overcoming obstacles that prevented them from taking services online previously
- Which services agencies now consider the highest priority to online-enabled and best practices for doing so
- How the Oklahoma Employment Security Commission set up an online portal in a weekend to help citizens navigate the unemployment insurance application process