Government Experience Insights

GXI Foundations

Scale how you measure community sentiment and customer experience to get a clear picture of success — without manual effort or a big budget — with the no-cost, AI-driven Government Experience Insights (GXI) solution, GXI Foundations.

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A diverse group of people holding hands, symbolizing collective community improvement through the Granicus Government Experience Insight Foundations program.
OVERVIEW

Transform insights into meaningful action

GXI Foundations helps governments collect real-time resident feedback about their digital experiences, using fast, always-on engagement capabilities that enable agencies to measure and improve digital experiences at scale and transform insights into meaningful action. The solution is available to all public sector agencies at no cost, even if you don’t use Granicus’ website solutions.

 
OUTCOMES

Power better outcomes with GXI Foundations

Using proven methodologies and a research-backed question bank, GXI Foundations captures key performance indicators like trust and satisfaction across community segments to identify audience needs, detect experience breakdowns, and drive smarter decisions.

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Achieve measurable results across your organization

Key service delivery, digital maturity, trust, and public satisfaction themes ensure you’re measuring what matters most.

Key service delivery, digital maturity, trust, and public satisfaction themes ensure you’re measuring what matters most.

Coupled sentiment and demographic data ensures your initiatives drive meaningful outcomes across diverse communities.

SELF-GUIDED DEMO

Demo the GXI Foundations experience

BENEFITS

Advance community engagement with always-on feedback

Track your progress against key metrics
Track your progress against key metrics

Evaluate performance across critical areas such as service delivery, trust, and public satisfaction.

Improve your website and digital experiences
Improve your website and digital experiences

Gather real-time input at every stage with methods tailored to each interaction’s context, reducing the time between feedback and action.

Understand public sentiment
Understand public sentiment

Analyze community attitudes to uncover opportunities and drive initiatives that foster transparency, participation, and digital transformation.

Enhance engagement strategies
Enhance engagement strategies

Improve response rates, increase transparency, and again the insights needed for human-centered innovation and community understanding.

Apply industry-leading methodology
Apply industry-leading methodology

Utilize scientific methodologies and standardized data collection techniques developed through a decade of collaboration with governments and domain experts.

Track your progress against key metrics

Evaluate performance across critical areas such as service delivery, trust, and public satisfaction.

Improve your website and digital experiences

Gather real-time input at every stage with methods tailored to each interaction’s context, reducing the time between feedback and action.

Understand public sentiment

Analyze community attitudes to uncover opportunities and drive initiatives that foster transparency, participation, and digital transformation.

Enhance engagement strategies

Improve response rates, increase transparency, and again the insights needed for human-centered innovation and community understanding.

Apply industry-leading methodology

Utilize scientific methodologies and standardized data collection techniques developed through a decade of collaboration with governments and domain experts.

GOVERNMENT EXPERIENCE INSIGHTS

Ready to turn community insights into tangible outcomes?

Start measuring community sentiment by securing GXI Foundations for your local government.

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Government professional engaging with digital services on a tablet, reflecting improved citizen experience and efficiency with Granicus Federal Experience Cloud.
RELATED RESOURCES

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FAQ

GXI FOUNDATIONS FAQ

Getting GXI Foundations up and running is quick and easy. Follow these steps:

  1. Schedule a free consultation with a Granicus expert.
  2. Select the questions that are most relevant to your community.
  3. Add the embed code to your website and start watching your dashboard populate with responses.

No, GXI Foundations is designed to be a free offering and will remain that way.

GXI Foundations is provided at no cost so that every agency can:

  • Access high-quality experience insights about residents and services.
  • Benefit from the collective intelligence of the broader government community.
  • Compare results with peer agencies using stronger, more representative benchmark models.
  • Identify where improvements will have the greatest impact on resident experience.

The more agencies that use GXI Foundations, the better the benchmarks become, giving your agency greater confidence in analyzing results and planning improvements.

GXI Foundations collects insights to help governments understand community sentiment and improve digital services. The data focuses on two main areas:

Community sentiment feedback — Measures public perception on key community themes, including:

  • Parks and recreation
  • Public works
  • Emergency services
  • Transportation and mobility
  • Public health
  • Utilities
  • And other local government services

Digital experience data – Tracks resident interactions with government services, such as:

  • Making payments
  • Applying for permits
  • Requesting information
  • Reporting incidents
  • And other digital government processes

We contracted with a third-party agency that specializes in local government community research to ensure the question set was unbiased.

We are using the 5-point Likert scale (strongly disagree, disagree, neutral, agree, strongly agree) to ensure valid responses and scoring/trending.

Yes, you will be able to add your own custom questions, as well as hide default questions and themes that may not be relevant or important to you. We will be launching this ability in early 2026.

GXI Foundations displays questions using a sticky footer, with two placement options:

  1. Default placement

    • The sticky footer appears at the bottom left of the page by default.
    • If another widget occupies that position, Granicus can move the footer to any of the four corners to avoid interference with page content.
  2. Custom placement

    • Agencies can specify an exact position using pixel values for top/bottom and left/right.
    • For example, if a translation widget is at the bottom left, the sticky footer can be positioned a few pixels above it.
    • This ensures optimal placement without disrupting other website elements.
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