Government Experience Insights

GXI Foundations

Scale how you measure community sentiment and customer experience to get a clear picture of success — without manual effort or a big budget — with the no-cost, AI-driven Government Experience Insights (GXI) solution, GXI Foundations.

Get started Self-guided demo
A diverse group of people holding hands, symbolizing collective community improvement through the Granicus Government Experience Insight Foundations program.
OVERVIEW

Transform insights into meaningful action

GXI Foundations helps governments collect real-time resident feedback about their digital experiences, using fast, always-on engagement capabilities that enable agencies to measure and improve digital experiences at scale and transform insights into meaningful action. The solution is available to all public sector agencies at no cost, even if you don’t use Granicus’ website solutions.

 
OUTCOMES

Power better outcomes with GXI Foundations

Using proven methodologies and a research-backed question bank, GXI Foundations captures key performance indicators like trust and satisfaction across community segments to identify audience needs, detect experience breakdowns, and drive smarter decisions.

Try the self-guided demo

Achieve measurable results across your organization

Key service delivery, digital maturity, trust, and public satisfaction themes ensure you’re measuring what matters most.

Key service delivery, digital maturity, trust, and public satisfaction themes ensure you’re measuring what matters most.

Coupled sentiment and demographic data ensures your initiatives drive meaningful outcomes across diverse communities.

SELF-GUIDED DEMO

Demo the GXI Foundations experience

BENEFITS

Advance community engagement with always-on feedback

Track your progress against key metrics
Track your progress against key metrics

Evaluate performance across critical areas such as service delivery, trust, and public satisfaction.

Improve your website and digital experiences
Improve your website and digital experiences

Gather real-time input at every stage with methods tailored to each interaction’s context, reducing the time between feedback and action.

Understand public sentiment
Understand public sentiment

Analyze community attitudes to uncover opportunities and drive initiatives that foster transparency, participation, and digital transformation.

Enhance engagement strategies
Enhance engagement strategies

Improve response rates, increase transparency, and again the insights needed for human-centered innovation and community understanding.

Apply industry-leading methodology
Apply industry-leading methodology

Utilize scientific methodologies and standardized data collection techniques developed through a decade of collaboration with governments and domain experts.

Track your progress against key metrics

Evaluate performance across critical areas such as service delivery, trust, and public satisfaction.

Improve your website and digital experiences

Gather real-time input at every stage with methods tailored to each interaction’s context, reducing the time between feedback and action.

Understand public sentiment

Analyze community attitudes to uncover opportunities and drive initiatives that foster transparency, participation, and digital transformation.

Enhance engagement strategies

Improve response rates, increase transparency, and again the insights needed for human-centered innovation and community understanding.

Apply industry-leading methodology

Utilize scientific methodologies and standardized data collection techniques developed through a decade of collaboration with governments and domain experts.

GOVERNMENT EXPERIENCE INSIGHTS

Ready to turn community insights into tangible outcomes?

Start measuring community sentiment by securing GXI Foundations for your local government.

Thank you for your interest in GXI Foundations. One of our representatives will be in touch with you soon.
FAQ

GXI FOUNDATIONS FAQ

Getting GXI Foundations up and running is quick and easy.

  1. Submit the form above to sign up for a demo with a Granicus expert.
  2. Select the questions that are most relevant to your community.
  3. Add the embed code to your website and start watching your dashboard populate with responses.

No, GXI Foundations is designed to be a free offering and will remain that way.

We provide GXI Foundations at no cost so every agency can access high-quality experience insights—and benefit from the collective intelligence of the broader government community. As more agencies use GXI, the benchmark models become stronger and more representative, giving you more confidence in how your results compare to peers and where improvements will have the greatest impact.

GXI Foundations collects data on community sentiment themes and customer experience journeys. Community sentiment feedback measures overall perceptions on community themes like parks and recreation, public works, emergency services, transportation and mobility, public health, utilities, and more. The digital experience data measures resident journeys for making a payment, applying for a permit, requesting information, reporting an incident, and more.

We contracted with a third-party agency that specializes in local government community research to ensure the question set was unbiased.

We are using the 5-point Likert scale (strongly disagree, disagree, neutral, agree, strongly agree) to ensure valid responses and scoring/trending.

Yes, you will be able to add your own custom questions, as well as hide default questions and themes that may not be relevant or important to you. We will be launching this ability in early 2026.

GXI Foundations displays questions on your website in two ways:

  1. A sticky footer is positioned by default at the bottom left of the page. If an existing widget sits in that position, Granicus can shift the sticky footer to any of the four corners of the page to minimize interference with normal page content.
  2. Alternatively, we can specify a custom position (i.e., a specific number of pixels for the top/bottom and left/right) for agencies that have a specific placement preference. For example, if an agency has a translation widget at the bottom left position but would want the sticky footer to be a certain number of pixels above that widget, we can accommodate that placement.
RELATED RESOURCES

Dive deeper into GXI resources

View all resources
RELATED SOLUTIONS

Discover more government experience solutions

BEGIN THE JOURNEY

Ready to deliver exceptional outcomes?

Book a demo