The federal government has rapidly digitized key processes to meet the public’s demand. The Executive Order (E.O.) on “Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government” emphasizes the importance of building intuitive, equitable processes that foster inclusivity. But does your agency have a strategy to guide the customer experience journey and collect key engagement data?
This “Ask Us Anything” session brings together government experience experts to give answers to questions about creating program awareness with proactive, multi-channel communication strategies that inform and drive digital service adoption.
This session discusses pressing customer experience questions like:
- How do you build equitable programs that reach the underserved?
- What role does communications play in the customer experience journey?
- Are there common barriers with digitizing services that we can proactively plan for?