Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.

Learn More
govService

Modernization Hits and Misses: Lessons Learned from State and Local Digital Service Innovation

Modernizing experiences to meet citizen needs means delivering government services with faster processing times, user-friendly interfaces, and real-time access to information.

But some modernization initiatives are more successful than others. Which efforts have proven most effective and what pitfalls should be avoided?

Granicus partnered with MeriTalk to survey 100 state and local government (SLG) IT decision-makers to uncover the impact of IT modernization on citizen service outcomes and deliver best practices for providing excellent, equitable, and secure citizen services.

Read the report for more insights!

Related Resources

Checklist

Efficient Budget Planning for Local Government: A Guide for Communication and IT Managers

Read More
On-Demand Webinar

Transforming Job Recruiting: How ODOT Uses Granicus to Reach Top Talent

Read More
Infographic

Revenue Recovery in Mississippi: How Local governments Can Get the Most out of Short-Term Rentals

Read More
Webinar

Video & Audio Records Requests Made Simple

Read More
Webinar

Convenient 311 Services to Improve Community Engagement

Read More
Webinar

Metrics that Impact Outcomes

Read More
On-Demand Webinar

Full-Service Digital Government

Read More
On-Demand Webinar

Building Program Awareness with Digital Channels

Read More
Webinar

Barriers of Digital Service Adoption

Read More
On-Demand Webinar

Engaging Stakeholders for Successful Short-Term Rental Programs

Read More
On-Demand Webinar

Short-Term Rental Strategic Regulations Workshop

Read More
Guide

Modernization Hits and Misses: Lessons Learned from Federal Digital Service Innovation

Read More
Guide

Modernization Hits and Misses: Lessons Learned from State and Local Digital Service Innovation

Read More
On-Demand Webinar

Shaping Tomorrow’s Communications: Unveiling Multi-Channel Excellence

Read More
On-Demand Webinar

Digital Transformation Virtual Summit

Read More
On-Demand Webinar

2024 Elections: Getting Ahead of Public Record Requests

Read More
Infographic

Revenue Recovery in New York: How Local governments Can Get the Most out of Short-Term Rentals

Read More
On-Demand Webinar

The Link Between Affordable Housing and Short-Term Rentals

Read More