How to pick tech solutions that reduce risk and increase adoption

Implementing effective technology is essential for government agencies to drive digital service adoption. But without a human-centered approach, data analytics, and alignment across departments, it can quickly become a costly endeavor.

With these unique challenges in mind, government must go beyond implementing technology and strive for ongoing strategic alignment of people, process, and technology.

Key takeaways:

• Reduce risk: Use human-centered design principles to ensure staff and residents use the technology your agency invests in.
• Drive digital service adoption: Inspire action throughout the user journey to meet resident and organizational objectives.
• Analyze data with intention: pinpoint and address gaps in strategy with customer experience and performance metrics.