Connect opens a line of communication between the GovDelivery Communications Cloud and a Microsoft Dynamics or Salesforce customer relationship management (CRM) system.
Connect allows organizations to maintain an open line of communication between their CRM and Communications Cloud to share existing subscriber or customer data, eliminating manual transfers and incomplete data.
Pair CRM data with the Advanced Package for Communications Cloud to create unique population segments based on citizen interactions and existing custom question fields.
Single location for complete contact data
Communications Cloud sends user interaction reports on open and click data back to the organization’s CRM, allowing for a single location for full view of the citizen perspective.