Granicus’ Connect creates a seamless, automated sync between the GovDelivery Communications Cloud and a Microsoft Dynamics or Salesforce customer relationship management (CRM) system.
Connect allows organizations to maintain an automated sync of their existing subscriber or customer data between their CRM and Communications Cloud, eliminating manual transfers and incomplete data.
Sync CRM data to Communications Cloud Advanced Package to create unique population segments based on citizen interactions and existing custom question fields.
Single location for complete contact data
Communications Cloud sends user interaction reports on open and click data back to the organization’s CRM, allowing for a single location for full view of the citizen perspective.