Granicus names winners of 14th annual Digital Government Awards

Granicus’ annual Digital Government Awards honor transformational achievements improving customer experience, service delivery, and operational excellence.

WASHINGTON, D.C. – Granicus, a global leader in customer experience technologies and services for government, announced the winners of its 2024 Digital Government Awards. From over 6,000 public sector customers it serves worldwide, each year since 2010 Granicus honors those government entities and employees who have implemented new capabilities and programs to increase awareness of community programs, improve citizen experiences and drive operational efficiency.

“Over the last fourteen years we’ve had the distinct pleasure of highlighting the great work and commitment to service by governments all over the world,” said Gabriele “G” Masili, chief customer officer of Granicus. “We are excited to honor the 2024 award winners and tell their stories as they have, and continue to, transform customer experience, service delivery and operational excellence across all levels of government in North America.”

The 2024 awards span seven award categories: Changemaker, Community Engagement, Operational Excellence, Service Delivery, Trust & Transparency, Total Government Experience, and Website of the Year. A winner was selected from each level of government – local, state and federal – and will share their stories, best practices and what’s next during three webinars to be scheduled in early 2025.

Changemaker  

• Federal: Hadiza Buge, ATF
• State: Roshan Mahant, Michigan Gaming Control Board
• Local: John Zetmeir, Town of Queen Creek, AZ

Community Engagement

• Federal: U.S. FDA Center for Drug Evaluation and Research
• State: Oregon Department of Transportation – I-84 and Columbia Gorge Strategic Outreach
• Local: Town of Oro Valley, AZ Planning Division

Operational Excellence

• Federal: U.S. Dept. Of Housing and Urban Development – Office of the Chief Human Capital Officer
• State: State of Alaska
• Local: City of Brampton, Canada

Service Delivery

• Federal: U.S. Dept of Veterans Affairs, My HealtheVet Web Content team
• State: Maryland Motor Vehicle Administration
• Local (County): Santa Barbara and Ventura County Farm Service
• Local (City): City of Roseville, CA

Trust & Transparency

• Federal: U.S. Department of State
• State: Supreme Court of Ohio
• Local: City of Virginia Beach, VA

Total Government Experience

• Federal: GSA IT Communications – Tech Bestie project
• State: Oklahoma Health Care Authority
• Local: Houston, TX Public Works

Website of the Year

• Town of Queen Creek, AZ

About Granicus

Granicus is the global leader in customer engagement and experience technology and services for the public sector providing civic leaders with a comprehensive digital technology platform reflective of the whole community. Now powering over 30 billion digital interactions globally each year and connecting more than 500,000 government and industry professionals with 360 million opt-in subscribers, Granicus is proud to serve as a critical strategic partner to governments as they work to deliver equitable and secure community-wide experiences. With comprehensive cloud-based solutions for communications, website design, CRM, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and constituents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions and communicating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.