GOVERNMENT EXPERIENCE CLOUD

Improve service delivery and maximize efficiency with Government Experience Cloud

Create an experience-driven government that delights users while saving time and money. Join the more than 7,000 governments worldwide that use Government Experience Cloud (GXC) solutions to empower their teams to develop lasting community engagement, deliver high-quality digital services, and operate more efficiently.

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OVERVIEW

Get the solutions you need for the government they want

Build trust by delivering the connected digital experience the public expects. Granicus’ suite of capabilities is designed exclusively for government and assembled in our three GXC solutions: Service Cloud, Engagement Cloud, and Operations Cloud.

Young adult woman wearing a bright orange jacket and smiling as she completes a service request on her phone while walking down the street.
Granicus Service Cloud dashboard listing popular services such as 311, health and human services, and transportation

Service Cloud


Digitize and streamline all your government services — 311 service requests, license and permit applications, forms, and every other interaction with the public — to increase satisfaction, save time and money, and collect unprecedented data insights to improve experiences for residents and staff.

Streamline service delivery
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Granicus Engagement Cloud dashboard displaying a variety of engagement tools for government

Engagement Cloud


Email, conversational two-way SMS, surveys, sentiment analysis, and the Granicus Subscriber Network help you build an audience and understand them like never before to boost adoption of government services, ensure programs are accessible, and deliver more relevant and personalized experiences.

Understand & engage communities
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Granicus Operations Cloud dashboard screen with management options for public records, agenda & meetings, compliance, and other resources for government

Operations Cloud


Make the most of your employees’ time and resources, reduce costs, and improve workflows by streamlining meeting and agenda management, simplifying public records requests, tapping into new revenue streams, and making compliance easy.

Drive operational efficiency

Three solutions delivering a
unified government experience

The foundation for exceptional government experiences

Achieve your mission goals and deliver the quality government experiences your community expects with Granicus’ unique combination of connected capabilities, expert strategic advice, and data-driven insights.

Connected technology

Connected technology

Create an integrated government experience for employees and the public. Our purpose-built digital experience platform helps unify the end-to-end customer journey while keeping citizens at the center.

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Experience services

Experience services

Technology alone is not enough. You need long-term partners who can support every part of your digital journey. Granicus’ Customer Experience Services (CXS) team is there to assist with implementation, ongoing customer success, enhanced support, strategic advisors, trainings, and an active community of your peers.

Customer experience services
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Data-driven insights

Data-driven insights

Granicus is turning outstanding government experiences into a science. Insights gleaned from 30 billion digital interactions each year — and growing — help you understand your community while adding learnings from governments across the globe. All this enables you to deliver more relevant services, personalized experiences, and a unified digital government.

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IMPROVE THE GOVERNMENT EXPERIENCE

Start building more meaningful connections

Get solutions to deliver exceptional experiences for all — anytime, anywhere, on any device.

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CUSTOMER SUCCESS RESOURCES

Achieve exceptional outcomes

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OTHER RESOURCES

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JOIN THE PLATFORM

Partner with the leading provider of government experience solutions

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