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Latest Acquisition adds Permitting and Licensing capabilities to Granicus’ suite of government experience solutions

The Granicus family of government experience solutions is growing with the addition of SmartGov, a permitting, compliance, and licensing (PCL) technology that, when incorporated as part of Granicus’ Government Experience Cloud (GXC), will accelerate governments’ mission to connect their citizens with secure, equitable digital services.

While governments deliver a broad range of services to the public, some functions are more visible than others. The PCL function is perhaps the most ubiquitous, touching various parts of the day to day lives of most residents — from housing to recreation, commerce to waste management — resulting in hundreds of thousands of interactions a year.

As an area with so many touchpoints between government and the public, creating frictionless service delivery and customer experiences is a must.

This multi-dimensional, high output function requires best-in-class technology to operate effectively, making SmartGov from Brightly Software, a Siemens company, the perfect addition to Granicus’ purpose-built suite of government experience technologies.

SmartGov will be incorporated into the GXC solutions, delivering a richer set of digital service options to government customers, while connecting PCL activities to a holistic, comprehensive approach to digital experiences and customer journeys.

SmartGov’s cost-effective, cloud-based solutions integrate with the smallest applications up to the most sophisticated, fully integrated PCL needs, complementing our enterprise Amanda solution, which is sold most frequently to large government agencies.

“As government progresses in its digital transformation to provide seamless, interconnected citizen experiences, Granicus remains dedicated to advancing our platform to make the creation, delivery, management, and measurement of those interconnected experiences as intuitive as possible,” said Mark Hynes, Granicus CEO.

“SmartGov offers another value-added element to our Government Experience Cloud solution, broadening the availability of digital services and enhancing our customers’ ability to gain valuable data insights across a larger collection of user interactions.”

Reaffirming our commitment to industry-leading technology for government

SmartGov enables residents and inspectors to provide the necessary information for each permit request and ensures proper permitting and safety procedures are followed. Inspectors can make use of SmartGov’s mobile app to complete and review inspection tasks faster with its online/offline on-site options for inspectors.  

The application also offers many of the same features Granicus customers have come expect from similar GXC solutions, such as forms and workflow for permitting, licensing and code enforcement, a Citizen Portal, a mobile app for on-site inspections, and back-office admin and reporting tools. 

Staff can simultaneously increase residents’ satisfaction while improving their own workflow by automating the permitting, planning, business licensing, inspection processes, and more. Additional capabilities include GIS mapping, automatic fees calculations, and real-time reporting. 

With its customizable, unlimited permit types and form options, SmartGov lets government streamline critical business processes from initial request through approval, which can eliminate lengthy wait times for constituents and enable quicker processing times, leading to faster revenue attainment and happier communities.

What does this mean for Granicus customers?

Moving forward as one company, our goals and vision remain consistent. We will continue to deliver high quality technology, services, and support and look forward to being a part of our joint successes as we combine these businesses.

Current Granicus and SmartGov customers should not expect to see any immediate impact on our products and the teams that support them.

SmartGov will be fully incorporated as an important component of our GXC Service Cloud platform solution for local and state governments to handle specialized service delivery uses cases for permitting, licensing and inspections, while also connecting with other Granicus solutions for Web/CMS, forms, 311, communications, and engagement.

Adding SmartGov to Granicus continues to expand our unmatched breadth of integrated technology solutions enabling government leaders to better engage and serve their citizens and communities by optimizing service delivery. This acquisition furthers Granicus’ ability to bring a holistic portfolio of offerings to our customers, which, in turn, allows them to provide more value and a better experience to their customers: the public.

With the addition of SmartGov, we welcome new team members, new customers, and new opportunities to deliver meaningful outcomes with every digital connection.

Read the Press Release