REPORT

State of Digital Government

Governments everywhere are trying to drive efficiency while providing better services to the people they serve. For most, this means looking to technology to fill gaps, connect communities, streamline operations, and deliver exceptional digital experiences. Many governments have been working on digital transformation for many years — some for decades — with those efforts accelerated by world events and technological advances.

But how are those efforts going?

Discover trends from 1,400+ public sector leaders and Granicus’ 30 billion annual interactions.

Prioritizing issues the public sees as important
Building digital experiences to address vital issues
Addressing operational challenges and opportunities to improve experiences
Understanding the impact of developing technologies, such as AI

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DATA INSIGHTS

Digital government in focus

At Granicus, we help more than 7,000 public sector organizations connect and serve their residents and constituents, facilitating more than 30 billion digital interactions each year across our platform. The data generated by all those interactions creates invaluable insights into how digital governments function — presented each year in our set of benchmark reports. But that data alone doesn’t provide a full view of how digital government is progressing and how those efforts affect the communities they serve.

Definitive industry benchmarks

The first annual State of Digital Government looks to provide that full view by combining Granicus’ unique data insights with survey results from more than 1,400 public sector employees from every level of government.

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Gain unique insights

Download the report to gain unique insights into how governments at every level are dealing with:

  • Prioritizing issues the public sees as important.
  • Building digital experiences to address vital issues.
  • Operational challenges and opportunities to improve experiences.
  • Perceived impact of developing technologies.
  • What this means for the future of digital government.
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Key findings visualized

The report also includes more than 100 detailed charts and graphics breaking down hundreds of data points on website management, public meetings, government communications, digital services, and community engagement.

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Get the data and insights you need to drive your government’s digital transformation.

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BENCHMARK REPORTS

Additional resources

Get deeper into the numbers on the metrics that matter to you most.

View all benchmarks
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