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Arizona DOT Slashed Wait Times, Saved Money and Improved Experiences

Shifting services online, smart office strategies and effective email comms make renewing a driver’s license in Arizona a breeze

Visiting the DMV may be the public’s most dreaded interaction with government. What should be a simple, painless task like paying license plate tabs or renewing a driver’s license frequently involves taking a ticket and waiting extended periods of time until your number is called.

That’s not the case in Arizona.

Download this success story to learn how the Arizona Motor Vehicle Department (MVD) cut wait times by over half with a multi-faceted approach that included:

  • Shifting two-thirds of their services online, reducing the need for in-person visits
  • Reworking how customers interacted with staff
  • Informing citizens of these changes using Granicus’ govDelivery Communications Cloud solution

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