Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.

Learn More

Arizona DOT Slashed Wait Times, Saved Money and Improved Experiences

Shifting services online, smart office strategies and effective email comms make renewing a driver’s license in Arizona a breeze

Visiting the DMV may be the public’s most dreaded interaction with government. What should be a simple, painless task like paying license plate tabs or renewing a driver’s license frequently involves taking a ticket and waiting extended periods of time until your number is called.

That’s not the case in Arizona.

Download this success story to learn how the Arizona Motor Vehicle Department (MVD) cut wait times by over half with a multi-faceted approach that included:

  • Shifting two-thirds of their services online, reducing the need for in-person visits
  • Reworking how customers interacted with staff
  • Informing citizens of these changes using Granicus’ govDelivery Communications Cloud solution

Related Resources


Guide to Improving Agency Hiring

Read More

How to Recruit and Retain the Workforce of the Future

Read More

Be Prepared for Wildfires and High Wind Emergencies

Read More

Overcoming public record request complexity with modern solutions

Read More

Granicus GE3: Government Experience, Engagement & Enrollment Summit

Read More
On-Demand Webinar

How to Align Short-Term Rental Policy with Community Sentiment

Read More