govDelivery

Arizona DOT Slashed Wait Times, Saved Money and Improved Experiences

Shifting services online, smart office strategies and effective email comms make renewing a driver’s license in Arizona a breeze

Visiting the DMV may be the public’s most dreaded interaction with government. What should be a simple, painless task like paying license plate tabs or renewing a driver’s license frequently involves taking a ticket and waiting extended periods of time until your number is called.

That’s not the case in Arizona.

Download this success story to learn how the Arizona Motor Vehicle Department (MVD) cut wait times by over half with a multi-faceted approach that included:

Related Resources

Webinar

11 Simple Tweaks for Stellar Government Emails [11/20 Webinar]

Read More
Guide

Best of 2019: Government Emails

Read More
Webinar

[Nov. 13] A Proactive Approach to Public Meetings (Spoiler: Your Phone Will Stop Ringing)

Read More
Event

2019 CIO/CTO Virtual Summit

Read More
Guide

7 Traits of Great Clerks According to City Leaders

Read More
Guide

2019 Granicus Civic Engagement Benchmark Report

Read More