As small and medium governments move toward providing more accessible systems to residents, seamless technology solutions become pivotal in designing a positive customer experience. But how do these government organizations provide simple, interactive systems for residents?
One city government in the San Francisco Bay Area asked itself this very question. The city was seeking a way to provide its residents with an intuitive method for reporting non-emergency issues. To determine the best solution that would work for its needs, the city government evaluated its current state, its goals for a new technology system, and the best path to achieve those goals.
- Reduced communication barriers
- Improved reporting for residents
- Enhanced resident interaction with city
- Streamlined necessary information to proper department