GOVERNMENT EXPERIENCE CLOUD

Deliver a unified experience for every government interaction

Create an experience-driven government that delights users while saving time and money. Join the more than 6,000 governments worldwide that use Government Experience Cloud (GXC) solutions to empower their teams to develop lasting community engagement, deliver high-quality digital services, and operate more efficiently.

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OVERVIEW

Get the solutions you need for the government they want

Build trust by delivering the connected digital experience the public expects. Granicus’ suite of capabilities is designed exclusively for government and assembled in our three GXC solutions: Service Cloud, Engagement Cloud, and Operations Cloud.

Young adult woman wearing a bright orange jacket and smiling as she completes a service request on her phone while walking down the street.
Granicus Service Cloud dashboard listing popular services such as 311, health and human services, and transportation

Service Cloud


Digitize and streamline all your government services — 311 service requests, license and permit applications, forms, and every other interaction with the public — to increase satisfaction, save time and money, and collect unprecedented data insights to improve experiences for residents and staff.

Improve service delivery
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Granicus Engagement Cloud dashboard displaying a variety of engagement tools for government

Engagement Cloud


Email, conversational two-way SMS, surveys, sentiment analysis, and the Granicus Subscriber Network help you build an audience and understand them like never before to boost adoption of government services, ensure programs are accessible and inclusive, and deliver more relevant and personalized experiences.

Foster community engagement
A male government employee shows his female boss digital reports depicting improved operational efficiency.
Granicus Operations Cloud dashboard screen with management options for public records, agenda & meetings, compliance, and other resources for government

Operations Cloud


Make the most of your employees’ time and resources, reduce costs, and improve workflows by streamlining meeting and agenda management, simplifying public records requests, tapping into new revenue streams, and making compliance easy.

Drive operational efficiency

Three solutions delivering a
unified government experience

The foundation for exceptional government experiences

Achieve your mission goals and deliver the quality government experiences your community expects with Granicus’ unique combination of connected capabilities, expert strategic advice, and data-driven insights.

Connected technology

Create an integrated government experience for employees and the public. Our purpose-built digital experience platform helps unify the end-to-end customer journey while keeping citizens at the center.

African American woman sitting at her kitchen table while using her laptop for a seamless, connected digital government experience.

Experience services

Technology alone is not enough. You need long-term partners who can support every part of your digital journey. Granicus’ Customer Experience Services (CXS) team is there to assist with implementation, ongoing customer success, enhanced support, strategic advisors, trainings, and an active community of your peers.

Customer experience services
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Data-driven insights

Granicus is turning outstanding government experiences into a science. Insights gleaned from 30 billion digital interactions each year — and growing — help you understand your community while adding learnings from governments across the globe. All this enables you to deliver more relevant services, personalized experiences, and a unified digital government.

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IMPROVE THE GOVERNMENT EXPERIENCE

Start building more meaningful connections

Get solutions to deliver exceptional experiences for all — anytime, anywhere, on any device.

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CUSTOMER SUCCESS RESOURCES

Achieve exceptional outcomes

How Coos Bay, Oregon Used Technology to Reinvent the Way it Serves and Engages its Community Post Image

How Coos Bay, Oregon Used Technology to Reinvent the Way it Serves and Engages its Community

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How Hartford, CT Took Their City Hall Completely Digital Post Image

How Hartford, CT Took Their City Hall Completely Digital

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How Morrisville, NC revamped its website with Granicus to save resources and enhance UX Post Image

How Morrisville, NC revamped its website with Granicus to save resources and enhance UX

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How the City of Olathe, Kansas is Transforming into a Modern Powerhouse Post Image

How the City of Olathe, Kansas is Transforming into a Modern Powerhouse

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How Indiana FSSA Kept Crucial Connections With Childcare Providers, Families During COVID Post Image

How Indiana FSSA Kept Crucial Connections With Childcare Providers, Families During COVID

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All success stories
OTHER RESOURCES

Explore more resources

Lessons from the City of San Jose: Transforming Engagement and Shifting IT’s Role in Government Post Image

Lessons from the City of San Jose: Transforming Engagement and Shifting IT’s Role in Government

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The Evolution and Future of Digital Government Post Image

The Evolution and Future of Digital Government

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Access to Government: Connecting with Hard-to-Reach Populations Through Equitable Customer Experiences Post Image

Access to Government: Connecting with Hard-to-Reach Populations Through Equitable Customer Experiences

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Learning center
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JOIN THE PLATFORM

Partner with the leading provider of government experience solutions

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