EVENTS

Government Experience
Virtual Summit

Building a future ready government: AI-powered, data-driven, human-centered.

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Woman speaking at the Government Experience Virtual Summit speaking about AI and the future of government.
Local government employees looking at ai-powered data insights
SUMMIT OVERVIEW

Building your digital government: A blueprint for success

As governments navigate a rapidly evolving digital landscape, the Government Experience Virtual Summit 2025 offers a blueprint for transformation — one that starts with understanding people and ends with delivering services that are secure, scalable, and inclusive.

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PURPOSEFUL CHANGE

Leading with digital maturity

At the heart of this transformation lies digital maturity: the ability to align people, processes, and technology to deliver continuous value. From crafting personalized engagement strategies to modernizing infrastructure and empowering frontline staff, this summit will showcase how governments can lead with purpose, agility, and AI-driven innovation.

TOPICS

Where strategy meets action

This year’s summit unites three dynamic tracks into one powerful experience focused on building trust, resilience, and equity through digital transformation.

From insights to action

Engaging and serving audiences with purpose
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From insights to action: Engaging and serving audiences with purpose

Learn how to move from passive data collection and communications to active engagement strategies, including smart listening and uncovering audience insights, that drive measurable outcomes.

Leading the digital shift

Elevating service delivery with innovation
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Leading the digital shift: Elevating service delivery with innovation

Discover how to create a conversation around embracing human-centered, digital-first strategies to break down barriers between residents and essential services, fostering trust, promoting resiliency, and increasing satisfaction.

Meeting the moment

Operational solutions for local government challenges
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Meeting the moment: Operational solutions for local government challenges

Explore how clerks and records managers are rising to meet new demands with innovation, technology, and community wisdom—while managing complexity and maintaining transparency through automated workflows.

Colleagues enthusiastically reviewing areas for digital growth and maturity

Modernizing with purpose — using AI and data to serve better

The Government Experience Virtual Summit 2025 brings together leaders, innovators, and changemakers to explore how public sector organizations can deliver more human-centered, secure, and impactful services. Whether you’re a communicator, technologist, service leader, or civic administrator, this summit will equip you with the strategies, tools, and inspiration to lead the next era of digital government—where digital maturity and AI are not just tools, but catalysts for meaningful change.

SUMMIT TRACKS

Explore the tracks driving digital transformation

From insight to action: Engaging and serving audiences with purpose

Reaching and understanding your audience is the foundation for true engagement. When government leaders deeply grasp the evolving needs, behaviors, and expectations of their residents, businesses, and visitors, they unlock the ability to deliver more personalized, impactful, and trusted services. This track will explore how to move from passive data collection and communications to active engagement strategies, including smart listening and uncovering audience insights, that drive measurable outcomes.

Key takeaways:

  • Harness audience intelligence to build dynamic, real-time constituent profiles that inform every interaction and enable more human-centered communication.
  • Design adaptive engagement strategies that meet people where they are, across channels, devices, and moments, to ensure relevance and resonance in every message.
  • Foster transparency and trust by creating two-way engagement loops that empower constituents to participate meaningfully in shaping policies and services.

Leading the digital shift: Elevating service delivery through innovation

In today’s evolving digital landscape, government leaders face unprecedented challenges and opportunities. For leaders who aspire to transform their services experience and service delivery, this is not just about keeping up with change—it’s about driving it, ensuring that government customer service is efficient, transparent, and centered around the people they serve. This track aims to create a conversation around embracing human-centered, digital-first strategies to break down barriers between residents and essential services, fostering trust, promoting resiliency, and increasing satisfaction.

Key takeaways:

  • Reimagine service experiences and service delivery by putting people at the center of every interaction.
  • Strategies for breaking down barriers between residents and the services they rely on.
  • Tips for embracing AI and digital agents without compromising accuracy, trust, or control.
  • Understanding the power of data insights for improving service delivery and creating resilient, responsive communities.

Meeting the moment: Operational solutions for local government challenges

As local governments continue to navigate new, increasingly complex challenges, clerks and record managers are facing these hurdles head-on and embracing the pathways and technology that drive modernization of the field. This track will look at how technology has driven change in the clerk profession, what’s on the horizon in tech innovations, and how clerks and record managers can continue to stay ahead of current and future demands and requirements.

Key takeaways:

  • What’s next in Granicus meeting management tech and how it’s going to drive greater efficiency in your office.
  • How to achieve legally-defensible accessibility with your tech solutions.
  • How to calculate the cost of record requests and identify areas for savings.
  • Identifying the driving forces increasing record request complexity and what you can do about them.
People in the audience at a government experience conference
JOIN THE MOVEMENT

Ready to lead the future of digital government?

Be part of the Government Experience Virtual Summit 2025 and gain the insights, strategies, and tools to drive innovation, build trust, and deliver impact in your community.

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Woman speaking at the Government Experience Virtual Summit speaking about AI and the future of government.