Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.

Learn More
govDelivery

Enhancing the Veteran Experience

Timely, relevant, and empathetic information can guide veterans to better use their benefits

The Department of Veterans Affairs (VA) is a complex and dynamic agency, charged with supplying services for every aspect of the post-service life of 21 million vets and their families. The VA’s 412,892 employees within 27 offices and administrations handle implementing thousands of missions, programs, and services ranging from primary care to cemetery upkeep. Like many government agencies, each service of the VA interacts with veterans and beneficiaries at sensitive, critical times in their lives. The VA sees each touchpoint, communication, and interaction as an opportunity to extend empathy, strengthen its foundation of lasting trust, and improve service delivery.

Related Resources

Checklist

Efficient Budget Planning for Local Government: A Guide for Communication and IT Managers

Read More
On-Demand Webinar

Transforming Job Recruiting: How ODOT Uses Granicus to Reach Top Talent

Read More
Infographic

Revenue Recovery in Mississippi: How Local governments Can Get the Most out of Short-Term Rentals

Read More
Webinar

Video & Audio Records Requests Made Simple

Read More
Webinar

Convenient 311 Services to Improve Community Engagement

Read More
Webinar

Metrics that Impact Outcomes

Read More
On-Demand Webinar

Full-Service Digital Government

Read More
On-Demand Webinar

Building Program Awareness with Digital Channels

Read More
Webinar

Barriers of Digital Service Adoption

Read More
On-Demand Webinar

Engaging Stakeholders for Successful Short-Term Rental Programs

Read More
On-Demand Webinar

Short-Term Rental Strategic Regulations Workshop

Read More
Guide

Modernization Hits and Misses: Lessons Learned from Federal Digital Service Innovation

Read More
Guide

Modernization Hits and Misses: Lessons Learned from State and Local Digital Service Innovation

Read More
On-Demand Webinar

Shaping Tomorrow’s Communications: Unveiling Multi-Channel Excellence

Read More
On-Demand Webinar

Digital Transformation Virtual Summit

Read More
On-Demand Webinar

2024 Elections: Getting Ahead of Public Record Requests

Read More
Infographic

Revenue Recovery in New York: How Local governments Can Get the Most out of Short-Term Rentals

Read More
On-Demand Webinar

The Link Between Affordable Housing and Short-Term Rentals

Read More