Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.

Learn More
govDelivery

Enhancing the Veteran Experience

Timely, relevant, and empathetic information can guide veterans to better use their benefits

The Department of Veterans Affairs (VA) is a complex and dynamic agency, charged with supplying services for every aspect of the post-service life of 21 million vets and their families. The VA’s 412,892 employees within 27 offices and administrations handle implementing thousands of missions, programs, and services ranging from primary care to cemetery upkeep. Like many government agencies, each service of the VA interacts with veterans and beneficiaries at sensitive, critical times in their lives. The VA sees each touchpoint, communication, and interaction as an opportunity to extend empathy, strengthen its foundation of lasting trust, and improve service delivery.

Related Resources

Webinar

Metrics that Matter: How-to Evaluate Civic Engagement

Read More
Webinar

3 Tips in 15 Minutes: Short-Term Rental Advice for Gateway and Resort Communities

Read More
Webinar

Finding Time: Efficiencies for Government Staff

Read More
Webinar

Best Practices for Effectively Communicating with Requesters

Read More
Webinar

How the City of Palm Desert Created an Online Engagement Hub for its Residents

Read More
Webinar

Tips for Dealing with Excessive Public Records Requestors and the Media

Read More
On-Demand Webinar

3 Tips in 15 Minutes: Short-Term Rental Misconceptions

Read More
Webinar

3 Tips in 15 Minutes: Prioritizing Short-Term Rental Safety

Read More
Webinar

Crafting Mobile Friendly Experiences

Read More
On-Demand Webinar

Tips for a Useful & Intuitive Government Website

Read More
On-Demand Webinar

The 7 Ingredients of a Great Online Public Consultation

Read More
On-Demand Webinar

Building Community Trust Through Transparency

Read More
On-Demand Webinar

Community Engagement and Short-Term Rentals

Read More
On-Demand Webinar

Lessons from the City of San Jose: Transforming Engagement and Shifting IT’s Role in Government

Read More
On-Demand Webinar

Writing Effective Communications to Increase Engagement

Read More
On-Demand Webinar

Short-term rental trends impact on local government

Read More
On-Demand Webinar

Seamless Service: Managing the End-to-End Resident Journey

Read More
Webinar

Diving into Digital Equity: Get Your Civic Engagement Project Ready for IIJA Digital Equity Grants

Read More
On-Demand Webinar

Newly Empowered: How Arizona Communities Can Address Short-Term Rentals

Read More