ELECTED OFFICIALS

A constituent platform that serves the public as well as you do

Centralize constituent communications, manage casework efficiently, and swiftly respond across every channel. Indigov, now part of Granicus, provides elected officials and their offices with the tools and insights they need to serve with confidence.

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OVERVIEW

Simplify constituent service with Indigov

Is your inbox flooded with messages about the latest news event? Indigov helps your team triage and respond to mass email automatically, so you don’t miss the messages that matter.

Constituents don’t always know who to ask for help. Your team can connect them to the people and services they need and track each case until it’s closed.

Emails, web forms, scanned mail, and phone calls. Receive and respond to all types of communication in one simple interface.

Know more about your constituents with an intelligent tagging system that keeps your data clean and helps you reach out to people about the topics they care about.

Leveraging encryption and security standards trusted by more than 120,000 federal agencies, state governments, and private companies.

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“The only way you’ll be a successful incumbent is returning the messages that your constituents send you in a timely and accurate manner, every single day.”
Indigov customer
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WHY GRANICUS

Technology alone is not enough

Granicus is a trusted partner to governments at every level, with decades of experience helping public institutions communicate, engage, and deliver services more effectively. By bringing Indigov into the Granicus portfolio, elected officials gain a purpose-built constituent service platform backed by the scale, security, and expertise of a proven govtech leader.

Together, Granicus and Indigov combine a deep understanding of government operations with modern, intuitive technology — helping elected representatives respond faster, operate more efficiently, and build lasting trust with the people they serve.

Learn more about how Granicus and Indigov are better together.

Ready to get started?

Learn how Indigov helps elected offices manage constituent communications more efficiently and respond with confidence. A Granicus expert will follow up to discuss your goals and answer any questions.

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47
U.S. states
230M
Americans
> 2B
constituent interactions
99%
reduction in constituent response time
OUTCOMES

Reduce response time, improve outreach and engagement

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Always connected

Guarantee every constituent receives a fast, tailored response, even during peak news cycles and legislative surges. Keep track of constituent communications sent through multiple channels to never miss a message.

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Focus your outreach

Keep all of your constituents engaged, so that they know who you are and what you’re doing for them. Build your audience from a complete contact map of your district, layered with geographic, demographic, and sentiment data. Pull contact information for specific segments, create targeted messages, and deliver them all from one platform.

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Empower staff

Indigov makes it simple to respond, reach out, and keep track of what constituents care about. Enable teams to manage significantly more inbound communications with the same staff by eliminating manual work, system delays, and fragmented workflows. Track your office’s response and resolution time, as well as how quickly your agency contacts respond so you can continuously improve your office’s services.

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Stay on the pulse

Track trends, issue volume, and constituent sentiment to understand what matters most — and allocate time and resources accordingly. Consistent, reliable communication let’s your constituents know you’ve heard their concerns and are addressing their issues — building trust and reinforcing credibility.

Frequently Asked Questions

Elected officials FAQ

Granicus acquired Indigov to accelerate its mission of helping governments and elected representatives provide more responsive, personalized, and relevant digital experiences for the communities they serve. Indigov brings a unified approach to constituent management, with advanced capabilities that complement Granicus’ Government Experience Cloud (GXC), enabling organizations to proactively manage constituent data, streamline communications, and deepen audience understanding.

Indigov brings a unified approach to managing inbound constituent inquires across multiple channels; the ability to coordinate, automate and expedite responses; and a rich repository of audience intelligence and interaction history to better understand constituent needs and sentiment. The addition of Indigov’s capabilities includes:

  • A Customer Data Platform (CDP) that will connect constituent interaction data with GXC’s sentiment, engagement, and behavior data to uncover actionable insights and drive rich audience segmentation for targeted outreach and engagement.
  • A Customer Relationship Management (CRM) system that provides a single repository with the constituent at the center, providing staff with a unified view of historical interactions and contextual data that enables more personalized service and deeper understanding.
  • Advanced customer service tools including a universal inbox, intelligent case routing, and automated response generation — streamlining inquiry management by consolidating, prioritizing, and tracking constituent cases across channels and teams.

With the addition of Indigov’s CRM, CDP, and customer service tools, GXC will offer a unified approach to manage, understand, and respond to constituent needs with greater speed, intelligence, and personalization.

The integration of Indigov solutions into GXC brings a more unified approach to constituent relationship management, allowing governments to proactively manage any inbound event that requires resolution — support requests, information inquiries, threat alerts, negative sentiment, political complaints, etc. — from any department and across any channel, including email, phone, social media, and web.

In addition, governments have long struggled with a single inquiry that is submitted through multiple channels and multiple departments — unsure where or who to go to for answers. Unified Inbox auto-detects and consolidates the same inquiry over multiple channels — routing it to the best respondent — and vastly reducing duplicative effort.

Unifying constituent interaction, communication, and profile data breaks down data silos, centralizes constituent profiles, and unlocks the ability to identify deep audience insights — allowing agencies to tailor outreach, automate responses, and deliver more relevant, responsive communication.

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The efficiency of customer service meets the next generation of government

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