ELECTED OFFICIALS

A constituent platform that serves the public as well as you do

Centralize constituent communications, manage casework efficiently, and swiftly respond across every channel — while giving elected officials and their offices the insight they need to serve with confidence.

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OVERVIEW

Simplify constituent service with Indigov

Is your inbox flooded with messages about the latest news event? Indigov helps your team triage and respond to mass email automatically, so you don’t miss the messages that matter.

Constituents don’t always know who to ask for help. Your team can connect them to the people and services they need and track each case until it’s closed.

Emails, web forms, scanned mail, and phone calls. Receive and respond to all types of communication in one simple interface.

Know more about your constituents with an intelligent tagging system that keeps your data clean and helps you reach out to people about the topics they care about.

Leveraging encryption and security standards trusted by more than 120,000 federal agencies, state governments, and private companies.

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“The only way you’ll be a successful incumbent is returning the messages that your constituents send you in a timely and accurate manner, every single day.”
Indigov customer
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WHY GRANICUS

Technology alone is not enough

Granicus is a trusted partner to governments at every level, with decades of experience helping public institutions communicate, engage, and deliver services more effectively. By bringing Indigov into the Granicus portfolio, elected officials gain a purpose-built constituent service platform backed by the scale, security, and expertise of a proven govtech leader.

Together, Granicus and Indigov combine a deep understanding of government operations with modern, intuitive technology — helping elected representatives respond faster, operate more efficiently, and build lasting trust with the people they serve.

Ready to get started?

Learn how Indigov helps elected offices manage constituent communications more efficiently and respond with confidence. A Granicus expert will follow up to discuss your goals and answer any questions.

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47
U.S. states
230
million Americans
> 2
billion constituent interactions
99%
reduction in constituent response time
OUTCOMES

Reduce response time, improve outreach and engagement

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Always connected

Guarantee every constituent receives a fast, tailored response, even during peak news cycles and legislative surges. Keep track of constituent communications sent through multiple channels to never miss a message.

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Focus your outreach

Keep all of your constituents engaged, so that they know who you are and what you’re doing for them. Build your audience from a complete contact map of your district, layered with geographic, demographic, and sentiment data. Pull contact information for specific segments, create targeted messages, and deliver them all from one platform.

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Empower staff

Indigov makes it simple to respond, reach out, and keep track of what constituents care about. Enable teams to manage significantly more inbound communications with the same staff by eliminating manual work, system delays, and fragmented workflows. Track your office’s response and resolution time, as well as how quickly your agency contacts respond so you can continuously improve your office’s services.

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Stay on the pulse

Track trends, issue volume, and constituent sentiment to understand what matters most — and allocate time and resources accordingly. Consistent, reliable communication let’s your constituents know you’ve heard their concerns and are addressing their issues — building trust and reinforcing credibility.

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WE'RE READY TO HELP

The efficiency of customer service meets the next generation of government

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