GX Summit: The future of government experience is here

Measure for impact: Uncovering actionable insights behind the data

1 p.m.-1:30 p.m.

See how Government Experience Insights (GXI) Enterprise gives you a holistic, enterprise wide view of your agency’s engagement efforts for a data-driven, insights-first approach. Turning raw data into valuable insights enables government leaders to efficiently and effectively advance administration priorities, increase program enrollments, boost public participation, and raise awareness of key initiatives.

Real-world trends in government communication

1:45 p.m.-2:15 p.m.

Hear directly from government innovators about how they are reimagining communication and outreach to meet evolving public needs. This dynamic panel will showcase a range of real-world use cases — from targeted messaging to cross-channel campaigns to data-informed engagement strategies. Discover emerging trends, lessons learned, and practical approaches driving stronger connections with communities, increasing program participation, and delivering measurable outcomes.

The AI Era of public communications and engagement

2:20 p.m.-2:50 p.m.

This session explores how agencies are using generative AI to scale outreach, tailor messages to diverse audiences, and cut editing time while keeping content clear, compliant, and human. Learn how AI is becoming a powerful tool for efficient, impactful engagement when grounded in strong data governance — ensuring transparency, security, and trust are built into every step of the process.

The future of Granicus communications: Vision, innovation, and what’s next

2:55 p.m.-3:25 p.m.

Join our Product Management team for an exclusive look at the future of Granicus Communications capabilities. In this session, we’ll share our long-term vision, showcase recent feature enhancements, and walk through key items on the roadmap, including where the industry is going and how Granicus is responding. This is your chance to hear directly from the team guiding the product’s direction and see how upcoming innovations will help you better engage, inform, and connect with your constituents.

Powering self-sufficient citizens with smart notifications

3:30 p.m.-4 p.m.

Explore how to design and execute a self-sufficient, focused communications strategy to reduce service friction, improve outcomes, and build a culture of readiness. Today’s most successful citizen communications strategies don’t just inform — they empower. Sometimes, a simple, well-timed message is all it takes to help citizens get what they need on time, show up prepared, and self-serve online.

Building trust through community: A conversation with Palm Desert’s Ryland Penta

1 p.m.-1:30 p.m.

Join us for a live conversation with Ryland Penta, community relations supervisor at Palm Desert, as we explore how they engage community members in shaping projects and programs to drive better outcomes. You’ll learn how they use their digital engagement hub, Engage Palm Desert, to improve decision-making, increase transparency, and build long-term trust within their community.

Community first: Enhancing health care through public engagement

1:45 p.m.-2:15 p.m.

Join Harpreet Matharu, senior advisor for community engagement and external relations at Alberta Health Services, as she discusses the importance of community involvement in healthcare and how Alberta Health Services uses their online platform, Together4Health, to engage the public on various health projects and initiatives.

Smart listening: Master real-time micro-feedback with GXI Foundations

2:20 p.m.-2:50 p.m.

Go beyond point-in-time surveys and discover the benefits of building an engagement ecosystem that listens continuously and automatically. Learn how agencies are using GXI Foundations to meet residents where they are, capture real-time sentiment, and turn everyday interactions into powerful insights that elevate the customer experience.

Customer spotlight: Aurora’s digital engagement success

2:55 p.m.-3:25 p.m.

Join Jon Zaghloul, communications manager at the City of Aurora, IL, as he shares the creative ways his city drives meaningful digital engagement. With innovative approaches, key lessons learned, and best practices developed along the way, this session offers practical insights, real-world examples, and proven tactics designed to help your municipality take its engagement game to the next level.

Granicus Sentiment & Feedback: The road ahead

3:30 p.m.-4 p.m.

Join our Product Management team for an exclusive look at the roadmap for Granicus Sentiment & Feedback. In this session, we’ll share our long-term vision, highlight recent feature enhancements, and discuss innovations in progress. This is your chance to hear directly from the product team on how the next generation of Sentiment & Feedback capabilities will help you better engage with residents.

It’s all about the process: One city’s experience selecting, gaining buy-in, and purchasing a cloud solution

1 p.m.-1:30 p.m.

Join us for a live conversation with a City of Rochester staff member, as she walks us through how the staff evaluated and selected a cloud solution, gathered internal stakeholder support, and obtained council approval and budget.

Public records data insights: Identifying the driving forces increasing complexity and what you can do about them

1:45 p.m.-2:15 p.m.

Public records requests are getting more complex — and we have the data to prove it. Adapting to increasing complexity requires understanding the drivers behind these changes, how they are draining your organization’s time and resources, and how you neutralize complexity and reduce the time it takes to fulfill requests so your team can focus on other priorities.

Untangling the headaches of digital accessibility with Katy Jones

2:20 p.m.-3:20 p.m.

Providing access to more people improves the experience and engagement for everyone. Learn what accessibility means and how you can create processes and plans to meet federal and state requirements around digital accessibility. Bring your questions, and Katy Jones, manager for quality engineering at Granicus, will help us all find the answers.

Public records request cost reduction and recovery

3:30 p.m.-4 p.m.

As the volume and complexity of public records requests grow, so do the costs. At the same time, public expectations for speed and accuracy are increasing while budget and staff resources are shrinking. But there’s hope. Join this information-packed session to learn how to identify and reduce the costs of responding to public records requests.

Accessibility made practical: Tips, tools, and support for inclusive government experiences

1 p.m.-1:30 p.m.

Accessibility can feel confusing, overwhelming, and hard to tackle alone — especially with deadlines looming and limited guidance available. This session is designed to change that: You’ll walk away with practical tips, real materials, and a clearer understanding of best practice you can use to create mobile and web content that conforms with requirements. Whether you’re just starting or refining your strategy, Karen Pelegrin, digital accessibility strategist for Colorado, and Katy Jones, manager for quality engineering at Granicus, will provide best practices for turning accessibility from a legal requirement into a powerful tool for engagement and community impact.

Service innovation spotlight: Tips for being a digital innovator

1:45 p.m.-2:50 p.m.

Hear real-world stories directly from government peers on what works and what doesn’t when you design government services — all through the lens of creating resident experiences that are seamless, efficient, and connected.

No hallucinations here: The smarter path to accurate AI experiences in public service

2:55 p.m.-3:25 p.m.

The future of government service delivery is being reshaped by generative AI. If you’re wondering how to embrace GenAI without compromising accuracy, trust, and security, this is the session for you. Explore how Jackson County, MS, partnered with Granicus to help residents efficiently and confidently self-serve answers related to tax assessment, property information, and vehicle licensing.

I didn’t know Granicus service solutions could do that! Don’t just tune up … level up

3:30 p.m.-4 p.m.

Led by Granicus Experience Partner and Solution Consulting leaders, learn how to leverage Granicus’ digital service solutions to expand accessibility, improve community understanding, and modernize citizen experiences. Get ahead of the curve in neutralizing service friction and discover what’s possible beyond just a basic tune up.​

Voices of experience: Government leaders on permitting, licensing, and short-term rental compliance

1 p.m.-2:15 p.m.

Hear directly from your peers tackling today’s most pressing challenges. This customer panel — featuring Rodney Kwiatkowski, fire marshal for West Manatee Fire Rescue District in Bradenton, FL, Jerome Thibaudeau, business transformation manager with the Planning and Development Department in Surrey, British Columbia, and Marco Pasin, senior customer success consultant with Granicus — will share real-world insights into managing government permitting & licensing and short-term rental (STR) compliance through the lens of public safety, economic development, and operational efficiency.

The future is now: Leveraging innovation and AI in compliance programs

2:20 p.m.-2:50 p.m.

This session explores how AI and modern data tools are revolutionizing permitting, licensing, and short-term rental oversight. From intelligent workflows to insights, discover how leveraging technology can increase efficiency, improve accuracy, and help you make proactive, data-driven decisions to benefit staff and communities alike.

Adapting to change: Navigating regulatory shifts in the government landscape

2:55 p.m.-3:25 p.m.

As the short-term rental landscape evolves, so must compliance strategies. This session explores how governments are adapting and implementing community-focused approaches by building flexible compliance programs that keep pace with market growth and operational demands.

Strategies that work: Full-cycle success from intake to impact

3:30 p.m.-4 p.m.

This session brings it all together, showcasing success across permitting, licensing, and short-term rental compliance. Learn how a streamlined, end-to-end process can deliver real results — operational efficiency, smarter community development, greater public trust, and sustainable revenue.