Trust and safety built in
Before imagining a world where long lines, stacks of paperwork, and frustrated citizens are a thing of the past, agencies must deeply consider if their GenAI investment was built with public service in mind.
AI is everywhere right now, but not all AI is ready for government. Without a solid foundation of the right data, the right content, and the right alignment across teams, AI can amplify misinformation instead of driving efficiency.
Granicus’ purpose-built AI solution designed exclusively for government, Government Experience Agent (GXA) uses only the content your agency approves and does not use resident conversations to train underlying models. Conversations are encrypted, data remains under your control, and deployments adhere to public-sector security practices, including token-based authentication and VPC networking. Agencies can customize which sources are used, align responses to policy, and apply guardrails to prevent unsafe or inappropriate answers.
Finally, sustained performance matters. AI is not a magic box, nor is it accurate with a plug-and-play approach. With every GXA deployment, agencies get human-centered onboarding, content strategy tuning, and ongoing optimization from Granicus experience experts to raise resolution rates over time. That partnership helps teams move from launch to measurable impact quickly, often within a few weeks depending on scope and staffing.
The bottom line
Commercial chatbots built for retail are insufficient for government use, as are legacy chatbots built for governments that lack government experience expertise to optimize workflows and curated content. Ask vendors the right questions about data sources, privacy, jurisdictional accuracy, integrations, and optimization. Then choose a digital agent that reflects your community’s values and your agency’s compliance needs.
