Too Many File Cabinets, Not Enough Time
For the special events department of the Milwaukee County Parks Department, paper had long been a burdensome way of life. Long paper event applications, paper trails for accounts, and all the file cabinets gave the department a reputation as the “File Cabinet Warehouse of the County.” As one of the first departments to take advantage of MyCounty, Milwaukee County’s new automated customer-friendly online portal, the department is shredding their paper past and trading filing cabinets for online efficiencies thanks to govService.
- 50% less time to complete automated application
- 4 paper applications rolled into one online process
- 60-90 minutes savings in staff time per application
- Increased Accuracy capturing event data in one place