The feedback regarding crisis communications that Chief Suttles sought has also been strongly represented in the new site with one survey garner over 550 visits and 121 contributors, and a Wildfire Response Plan drawing almost 650 visits and active participating in newsfeeds, Q&As and related content.
“We learned you want to put out surveys as quickly as possible,” said Suttles of the post-fire survey. “That was one of the things that we got a lot of kudos from the residents on. They appreciated the fact that we were asking these questions right after this event happened because it’s fresh in their minds. We literally reached out within hours. There were things that we needed to improve on, as well, but the discussion took place within hours of the event, not waiting for another meeting to come up, waiting for emails or complaints. We were able to make improvements right away.”
Clark added that the impact is already being felt by Community Service District staff as well.
“We’re still working on actively directing questions about projects to The Bear Valley Exchange,” she said of educating the community. “But people are learning quickly where to go for information. Now our office says that most of the calls they receive are about customer services and not ‘random’ questions about projects in the community.”
And Clark shows no sign of slowing down content for The Bear Valley Exchange or undermining the power it gives to the community’s voice. A recent Special Police and Gate Tax poll drew 4,600 visitors, including over 300 new registrations, and a wide array of contributions to discussion, survey, and a related Q&A.