What's Next in Crisis Communications - With Governing.com

COVID-19 changed everything we thought we knew about crisis response. Now that we’re moving closer to the distribution of a vaccine, states and local governments are faced with figuring out how to prepare, communicate to citizens quickly and effectively, and manage distribution.

Watch on-demand now to hear our experts discuss why a coordinated, omni-channel communications plan is critical to preparing your community in advance, building engagement and trust, and reducing misinformation.

Also discussed:

  • How times of crisis offer an opportunity for government to build bridges between subject matter experts, department leadership, media, and the citizens they serve
  • Key takeaways to help government communicators build a digital-first strategy for crisis response
  • New fundamental ways of thinking about crisis response communications and frameworks, tactics, and examples that can help you ensure you’re prepared


Patrick Moore

Patrick Moore
VP, Business Development at Granicus

Patrick Moore has spent his career working to improve government and its responsiveness to citizens. Patrick spent 8 years working for Georgia Governor Sonny Perdue, serving as state CIO from 2006-2010. During that time Patrick led a transformational restructuring of the state’s technology function, establishing a new model for Georgia’s IT strategy. Upon leaving Georgia’s government Patrick served in client facing and sales executive roles with HP Enterprise Services where he focused on building and delivering solutions for state and local governments, and as a managing partner for Integris Applied, a management consulting firm focused on CIOs and their organizations. Patrick is now helping government organizations with their transformation projects as the VP of Business Development for Granicus. Patrick is a noted expert in the state and local government technology space and a Government Technology “Top 25 Doer, Dreamer and Driver.” He is a frequent contributor to industry organizations including the Center for Digital Government and NASCIO.

Otto Doll

Otto Doll — Moderator
Senior Fellow, Center for Digital Government

As the Minneapolis CIO for seven-plus years, Mr. Doll was responsible for all City IT services. Formerly South Dakota’s CIO for 15 years with responsibility for all state government computing, telecommunications, state radio, and public broadcasting. While with IT research firms, Mr. Doll has advised Fortune 1000, Federal, State, and Local Government CIOs on information technology assessment and alignment to business needs. He has served as a Director with the United States General Services Administration, developing information technology strategic plans and oversight policy. Mr. Doll received his Computer Science degree from Virginia Tech and is a Senior Executive Fellow of the Kennedy School of Government, Harvard University. He is a past President of NASCIO — a national organization of state CIOs. He also is a past President of the Metropolitan Information Exchange (MIX) — a national organization of city and county CIOs. Mr. Doll was named to Government Technology’s Top 25 Doers, Dreamers and Drivers.

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