ON-DEMAND WEBINAR

Unlocking better outcomes in permitting and licensing

Modernizing Service Delivery with Purpose-Built GenAI

Permitting and licensing demand is surging — with more than 50% of local government leaders expecting significant growth in 2025, and nearly half identifying faster permit issuance as their top priority. As communities grow and expectations for efficiency rise, permitting offices are under pressure to deliver faster, more consistent, and more accessible permitting services.

Generative AI is emerging as a powerful tool for local permit and license leaders looking to streamline service delivery; but not all AI is government ready.

Loretta Neal, Manager GXG
Kate May, Principal Product Manager, Granicus
Luke Norris, Vice President, Platform Strategy & Digital Transformation

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Key takeaways

In this expert briefing, join Granicus’ government experience leaders Loretta Neal, Kate May, and Luke Norris to explore how purpose-built GenAI agents like Government Experience Agent (GXA) can resolve common challenges like high inquiry volumes, adapting answers to user needs, and complex permit requirements that vary by project type — all while freeing staff from constant interruptions and improving resident satisfaction.

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In this briefing, you will learn

  • Why GenAI is gaining traction in local government and among residents — and why generic large language models (LLMs) alone aren’t enough.
  • How GenAI agents designed for permitting and licensing services can deliver accurate, consistent information that improves community safety.
  • Use cases for homeowners, contractors, and new residents that promote housing and small business growth.

You’ll also learn how partnering with a trusted partner like Granicus can help your agency adopt GenAI confidently, with the right guardrails and ongoing support.

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