WEBINAR
Two-way text communication: Challenges and use cases for government agencies
When government agencies fail to provide seamless, intuitive public interactions, people miss out on valuable benefits and services because they are not aware of them or get lost in the adoption process. Additionally, cumbersome processes can lead to unnecessary calls to government agencies, resulting in time spent answering the phone and increased costs for call centers — costs and time that could be avoided if constituents had the information needed to serve themselves.
