Download: Slide Deck
As customer experience (CX) improves daily with conveniences like text reminders, order confirmations, and targeted emails, public sector agencies at every level are reassessing their service journeys to be more human-centered.
Get a behind the scenes look at how agencies are making the right people aware of programs available, maximizing engagement and enrollment, improving productivity, and demonstrating measurable impacts at the intersection of service and technology.
- Examples of how government agencies take a more human-centered approach to serving the public
- Metrics government can leverage to understand program success and iterate strategy
- Ways to achieve maximum engagement on critical initiatives