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Seamless Service: Managing the End-to-End Resident Journey

Duration: 45min
Cost: Free

In the post-pandemic environment, seamless digital service has become a necessity for governments and their constituents. Being able to fill out multiple forms in one place has removed what was once seen as a necessary nuisance by constituents, removing forms as a barrier and ensuring fulfillment of requested services.

But how can agencies put these ideas into effective practice?

An end-to-end service model does not end when the customer fills out the form. Proper seamless service must involve avoiding service breakage.

In this 45-minute webinar, we’ll examine how agencies can make government services and forms more effective and consistent, as well as what a complete customer journey looks like. Topics will include:

  • Asking the right questions on forms
  • Launching effective forms
  • Avoiding service breakage
  • Following up on customer results

Join us to hear from Rachel Keen, Granicus Senior Director of Digital Services Implementation, and begin mapping your service journey!

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