Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.

Learn More
govAccess

Seamless Service: Managing the End-to-End Resident Journey

Duration: 45min
Cost: Free

In the post-pandemic environment, seamless digital service has become a necessity for governments and their constituents. Being able to fill out multiple forms in one place has removed what was once seen as a necessary nuisance by constituents, removing forms as a barrier and ensuring fulfillment of requested services.

But how can agencies put these ideas into effective practice?

An end-to-end service model does not end when the customer fills out the form. Proper seamless service must involve avoiding service breakage.

In this 45-minute webinar, we’ll examine how agencies can make government services and forms more effective and consistent, as well as what a complete customer journey looks like. Topics will include:

  • Asking the right questions on forms
  • Launching effective forms
  • Avoiding service breakage
  • Following up on customer results

Join us to hear from Rachel Keen, Granicus Senior Director of Digital Services Implementation, and begin mapping your service journey!

Related Resources

On-Demand Webinar

Shaping Tomorrow’s Communications: Unveiling Multi-Channel Excellence

Read More
Webinar

Digital Transformation Virtual Summit

Read More
Webinar

2024 Elections: Getting Ahead of Public Record Requests

Read More
Infographic

Revenue Recovery in New York: How Local governments Can Get the Most out of Short-Term Rentals

Read More
On-Demand Webinar

The Link Between Affordable Housing and Short-Term Rentals

Read More
On-Demand Webinar

2023 Clerk Virtual Summit Replay

Read More
Webinar

Public Meeting Streaming Made Simple

Read More
Webinar

Seamless Records Requests

Read More
Guide

2023 Public Records Complexity Benchmark Report

Read More
On-Demand Webinar

Lessons in Emergency Communications: Insights from Hurricane Ian

Read More
On-Demand Webinar

The Intersection of Technology and Service

Read More
On-Demand Webinar

Navigating Community Engagement 

Read More
On-Demand Webinar

Intuitive Websites for Seamless Experiences

Read More
Guide

Guide: Public Transit and the Rise of Engagement Ecosystems

Read More
Guide

A Practical Guide to Integrated Digital Experiences

Read More
On-Demand Webinar

Providing Transparent and Convenient 311 Services Day or Night

Read More
On-Demand Webinar

Strategies for Boosting Ridership and Recruitment with Pace Suburban Bus

Read More
On-Demand Webinar

Aligning Short-Term Rental Policy with Community Sentiment

Read More
On-Demand Webinar

Benchmarks for Success in Public Record Request Management

Read More