Speakers: Brendan Piper, Product Manager, Granicus
Download: Slide Deck
Join us to explore how local governments and municipalities can improve customer service and increase community engagement by offering multi-channel, non-emergency, 311 services using mobile, web, email, and call center options.
In this 45-minute webinar, join Brendan Piper, Granicus Product Manager, and Savannah Lane, Granicus Solution Consultant as they discuss best practices for both residents and staff. Learn how residents can report problems, like a missed trash pickup or pothole, at their convenience, 24/7. And find out how staff can efficiently answer resident inquiries, process claims, and handle complaints using one centralized hub.