Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.

Learn More
govService

Online Services: A Gateway to Operational Resilience and Citizen Engagement

Digital Services: Developing Operational Flexibility and Citizen Engagement 

Digital services, such as online permitting, licensing, and 311, were once considered a convenience. Now, they are critical to help residents, businesses and government workers thrive in the “next normal.”  

A number of trends and challenges drive the need for next- generation digital services. 

In a recent CDG survey, nearly 68 percent of respondents said they plan to modernize benefits-related services, and 52 percent plan to modernize services related to citizen requests (e.g., 311) within the next 12 to 18 months. 

Successfully adopting digital services requires a new generation of special-purpose, pre-built tools. These tools allow states and local governments to streamline records management and back-office processes, enable self-service permitting and forms filing, simplify citizen access to vital services such as unemployment insurance and social services, and more. They can also address some of their most pressing challenges related to funding, staffing and legacy technology. 

Download our guide to digital services today! You’ll learn more about automating back-office operations and offering citizen-facing online self-service options to meet critical public needs now and in the future 

Related Resources

Webinar

3 Tips in 15 Minutes: Short-Term Rental Advice for Gateway and Resort Communities

Read More
Webinar

Finding Time: Efficiencies for Government Staff

Read More
Webinar

Best Practices for Effectively Communicating with Requesters

Read More
Webinar

How the City of Palm Desert Created an Online Engagement Hub for its Residents

Read More
Webinar

Tips for Dealing with Excessive Public Records Requestors and the Media

Read More
On-Demand Webinar

3 Tips in 15 Minutes: Short-Term Rental Misconceptions

Read More
Webinar

3 Tips in 15 Minutes: Prioritizing Short-Term Rental Safety

Read More
Webinar

Crafting Mobile Friendly Experiences

Read More
On-Demand Webinar

Tips for a Useful & Intuitive Government Website

Read More
On-Demand Webinar

The 7 Ingredients of a Great Online Public Consultation

Read More
On-Demand Webinar

Building Community Trust Through Transparency

Read More
On-Demand Webinar

Community Engagement and Short-Term Rentals

Read More
On-Demand Webinar

Lessons from the City of San Jose: Transforming Engagement and Shifting IT’s Role in Government

Read More
On-Demand Webinar

Writing Effective Communications to Increase Engagement

Read More
On-Demand Webinar

Short-term rental trends impact on local government

Read More
On-Demand Webinar

Seamless Service: Managing the End-to-End Resident Journey

Read More
Webinar

Diving into Digital Equity: Get Your Civic Engagement Project Ready for IIJA Digital Equity Grants

Read More
On-Demand Webinar

Newly Empowered: How Arizona Communities Can Address Short-Term Rentals

Read More
Guide

Guide: Leveraging short-term rentals for tourism growth

Read More