Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.

Learn More
govService

Online Services: A Gateway to Operational Resilience and Citizen Engagement

Digital Services: Developing Operational Flexibility and Citizen Engagement 

Digital services, such as online permitting, licensing, and 311, were once considered a convenience. Now, they are critical to help residents, businesses and government workers thrive in the “next normal.”  

A number of trends and challenges drive the need for next- generation digital services. 

In a recent CDG survey, nearly 68 percent of respondents said they plan to modernize benefits-related services, and 52 percent plan to modernize services related to citizen requests (e.g., 311) within the next 12 to 18 months. 

Successfully adopting digital services requires a new generation of special-purpose, pre-built tools. These tools allow states and local governments to streamline records management and back-office processes, enable self-service permitting and forms filing, simplify citizen access to vital services such as unemployment insurance and social services, and more. They can also address some of their most pressing challenges related to funding, staffing and legacy technology. 

Download our guide to digital services today! You’ll learn more about automating back-office operations and offering citizen-facing online self-service options to meet critical public needs now and in the future 

Related Resources

Webinar

Streaming Public Meetings Made Simple

Read More
Webinar

Elevate Compliance and Eliminate Friction: Communicating with Short-Term Rental Hosts

Read More
Webinar

The Rise of the Engagement Ecosystem

Read More
Guide

How to Leverage SMS in State & Local Outreach Strategies

Read More
Webinar

Communication Solutions for Colorado Government Agencies

Read More
Webinar

Introducing the NEW Legislate

Read More
Webinar

How Schools Can Easily Manage the Flood of Public Records Requests

Read More
Webinar

Transforming Job Recruiting: How ODOT Uses Granicus to Reach Top Talent

Read More
On-Demand Webinar

Choosing Technology to Fill the Holes in Your Public Records Request Process

Read More
Webinar

Metrics that Matter: Tips for Capturing Program Engagement

Read More
Webinar

Building Program Awareness: Communication Strategies that Drive Outcomes

Read More
Webinar

8 Barriers of Digital Service Adoption

Read More
Guide

Employing Data to Maximize the Usefulness of Government Websites

Read More
On-Demand Webinar

Best Practices and ADA Considerations for Municipal Websites

Read More
On-Demand Webinar

Streamlining Vital Internal Communications: What Does Success Look Like and How is it Measured?

Read More
On-Demand Webinar

More than a Fling: How to Build Long-Lasting Relationships with Residents

Read More
Guide

The Rise of the Engagement Ecosystem

Read More
Guide

How to Leverage SMS in Federal Outreach Strategies

Read More
Guide

Understanding and Overcoming 8 Common Barriers in Public Services Enrollment and Adoption

Read More