WEBINAR

New benchmarks for success in public record request management

Public records management is growing more complex each year. Emerging challenges such as handling AI-generated information requests, managing large multimedia files, and navigating tighter compliance requirements are pushing public records teams to rethink their processes. Governments must now adapt faster than ever to keep up.

The 2024 Public Records Complexity Report uncovers the latest data and trends driving this shift:

The use of AI-powered information requests is on the rise, introducing new layers of complexity.
Requests for large video and audio files have surged.
New privacy regulations and compliance mandates are increasing the time and resources required for fulfillment.

Illustration of public records request management benchmarks for success increasing on a bar graph.

In this webinar replay, we explore how leading agencies are successfully navigating these challenges and using innovative technologies to process records more efficiently. You’ll walk away with actionable strategies to improve your processes, reduce costs, and enhance transparency — all while meeting increasing demands.

Whether you’re looking to modernize your current systems or stay on top of the latest public records management trends, this session will provide valuable insights and practical tools to help you succeed in 2025 and beyond.