We’re so excited to be back in person at ICMA this year. We’d love to see you and catch up on the latest in resident engagement strategies, and the recent investments Granicus has made to help you reach your goals. We’ll have Bang the Table, OpenCities, and GovQA experts present to answer all your questions about the newest products to Granicus.
Where: ICMA at the Granicus Booth (#417)
Dates: October 3 – 6th, during conference exhibit hall hours
Fill out the form to pre-book your meeting time.
Speaking Sessions Hosted By Granicus:
Building Trust With Your Community
Time: Monday at 2:30pm – 3:30pm PT
Trust isn’t just a buzz-word. Trust, good or bad, can change the way organizations and stakeholders interact. Trust can affect the progress of your community or project. Trust can open the door to clear and effective communication across demographics. But how do we create that bond of trust?
Join Michelle Stephens, Head of Planning Practice and a Senior Account Executive at Bang the Table, now a part of Granicus, as she explores the differences between requesting citizen participation and building trusting relationships with continuous communication and always closing the loop. She helps us answer the important question of “How do we ensure we are not just using participants as machines to provide feedback, but rather become partners in our decisions?”
What we’ll cover:
- The Importance of keeping your project information up-to-date.
- The Information Tools available and how to best utilize them.
- The four pillars of trust.
- Developing trust and building relationships through communication.
- The importance of closing the loop (even closing many loops!)
The New World of Short-Term Rentals: The Next Steps for Community Leaders
Time: Tuesday, October 5th from 2 – 3pm
The tourism industry saw rapid change in the last year as the pandemic shifted the short-term rental (STR) market. STRs, such as those found on Airbnb and VRBO, now make up nearly 25% of total lodging revenue. But many regulation strategies regarding STRs are stuck in the past.
Join short-term rental and government experts in a discussion on how to manage the massive flood of tourism expected in a post-COVID-19 world. They’ll address:
- STR trends and how they affect government
- Ordinance strategies to maximize the benefits of STRs
- How to keep up with the changes in tourism
The Good, The Bad, and the Ugly of Building a Digital City Hall
Time: Tuesday, October 5th from 11:00am-12:00pm
Your community’s website is likely attracting more residents, business owners, and visitors than your city hall – especially since eCOVID-19 arrived. An ever-expanding number of agencies are looking to develop a more effective website to create a digital city hall that can deliver services with safety, efficiency, and convenience.
Grand Rapids, Michigan made the successful transition to a digital-first city hall well ahead of the COVID-19 pandemic, resulting in efficiencies and improved customer experiences like:
- 41% decrease in walk-in traffic post-pandemic
- 21% decrease in calls pre-pandemic
- $24,000 in savings after digitizing new water service requests pre-pandemic (FY2019)
So, what were some of the key learnings from working on multiple government website projects?
In this fireside chat, Doug Matthews, Assistant City Manager of Grand Rapids, and Luke Norris, VP of Platform at Granicus, discuss the Good, the Bad, and the Ugly of building a digital city hall.