ON-DEMAND WEBINAR

Inside Wyandotte County's success: Building the cross-functional GenAI dream team

Presented by Granicus | Featuring Crystal Sprague & Luke Norris

Pressure is high. Budgets are tight. Discover how generative AI is helping local leaders deliver faster, more inclusive, resident-focused services.

What you’ll learn in this webinar

Real-world success: How Wyandotte County is using GenAI to shift a significant share of 300K+ calls away from call centers.
Strategic implementation: How to choose the right departments and build cross-functional teams that create sustainable AI value.
Governance and change management: Best practices and recommendations for AI value propositions and adoption.
Resident-first design: How to build digital agents that deliver exceptional customer service.

Watch on-demand

What you'll learn in this session

In this on-demand event, Crystal Sprague, director of performance and innovation for the Unified Government of Wyandotte County and Kansas City, Kansas, and Luke Norris, VP of platform strategy and digital transformation at Granicus, share how GenAI can boost efficiency, improve service delivery, and enhance resident satisfaction.

This session is part of Granicus’ ongoing series helping local government leaders explore and apply AI to real-world challenges.

How GenAI delivers real success

Goal-oriented AI implementation

Discover how to align AI initiatives with departmental and community goals for measurable impact

Assessing readiness for change

Understand how to evaluate your agency’s preparedness and build a cross-functional team for successful adoption

Addressing language diversity

See how multilingual AI agents can expand access and equity in service delivery

Operational improvements

Free up staff to complete more complex customer service experiences

Human-like interactions

Learn how GenAI can deliver natural, conversational experiences that build trust and improve engagement