Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.

Learn More
govService

How to Simplify 311 Requests

Save your team time, improve the resident experience, and overcome internal silos by simplifying 311 request management.

311 with faster response and turnaround time? It’s here. 311 with less hassle, fewer errors, and automated communications? It’s here. A single 311 system that’s optimized for digital, but handles in-person, phone, and email requests with equal ease? It’s here.

With Granicus’ 311 solution, you can improve staff productivity and customer satisfaction.

Download to learn how local governments keep up with resident requests, reduce process request time by up to 80%, cut costs, and see a 20% improvement in resident satisfaction.

Learn how to:

  • Reduce in-person requests by giving residents a modern 311 experience that lets them make and track requests through a simple self-service digital portal
  • Bring your 311 service online quickly with easy startup, implementation, and customization.
  • Customize your workflows to optimize teamwork and request fulfillment.
  • Break down silos to better serve residents.
  • Offer digital accessibility on any device, anywhere – at your residents’ convenience.

Related Resources

Checklist

Efficient Budget Planning for Local Government: A Guide for Communication and IT Managers

Read More
On-Demand Webinar

Transforming Job Recruiting: How ODOT Uses Granicus to Reach Top Talent

Read More
Infographic

Revenue Recovery in Mississippi: How Local governments Can Get the Most out of Short-Term Rentals

Read More
Webinar

Video & Audio Records Requests Made Simple

Read More
Webinar

Convenient 311 Services to Improve Community Engagement

Read More
Webinar

Metrics that Impact Outcomes

Read More
On-Demand Webinar

Full-Service Digital Government

Read More
On-Demand Webinar

Building Program Awareness with Digital Channels

Read More
Webinar

Barriers of Digital Service Adoption

Read More
On-Demand Webinar

Engaging Stakeholders for Successful Short-Term Rental Programs

Read More
On-Demand Webinar

Short-Term Rental Strategic Regulations Workshop

Read More
Guide

Modernization Hits and Misses: Lessons Learned from Federal Digital Service Innovation

Read More
Guide

Modernization Hits and Misses: Lessons Learned from State and Local Digital Service Innovation

Read More
On-Demand Webinar

Shaping Tomorrow’s Communications: Unveiling Multi-Channel Excellence

Read More
On-Demand Webinar

Digital Transformation Virtual Summit

Read More
On-Demand Webinar

2024 Elections: Getting Ahead of Public Record Requests

Read More
Infographic

Revenue Recovery in New York: How Local governments Can Get the Most out of Short-Term Rentals

Read More
On-Demand Webinar

The Link Between Affordable Housing and Short-Term Rentals

Read More